Patient Services Intermediate - Sign on Bonus!

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Summary

The Pediatric Specialty Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children?s Hospital. The primary mission of the ACU is to partner with our doctors, nurses, and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Service Intermediate to provide operational support to the ACU. This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families, and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Sign on bonus for new hires

Responsibilities*

• Template Editing: Review and Process permanent and temporary template changes. 
• Responsible for opening and closing of templates. 
• Responsible for following ACOC Guidelines and communicating expectations to stakeholders. 
• Responsible for communication to staff and faculty regarding permanent and temporary changes.
• Room Allocation: Responsible for managing exam room allocation and metrics.
• Back-up coverage:  provide back-up coverage to Clinical PSA team.
• Miscellaneous - Other duties as assigned by the administrative manager senior

Required Qualifications*

• Associate degree and/or an equivalent combination of education and experience
•  3-4 years of experience
• Proficiency in Microsoft Office software, as well as other database, e-mail, and calendar-keeping software.
• Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired.
• Strong interpersonal skills and ability to successfully work with all levels of faculty and staff.
• Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities.
•  Demonstrates ability to collaborate with others in a team environment, and display leadership through problem-solving and the initiative to advance knowledge.
• Team oriented individual
•  Demonstrated excellent attendance record.

Desired Qualifications*

• Bachelor's degree in Business or Healthcare Administration.
• Strong office computing experience required, advanced skills with Microsoft Office applications are highly desired.
• Considerable knowledge of university policies and procedures related to the responsibility of this job.

Work Locations

Hybrid/CW Pediatric Specialty ACU at C.S. Mott Children's Hospital

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.