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Type of Position:
Clinical Staff - Nursing
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UAMS offers amazing benefits and perks (available for benefits eligible positions only ):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/
For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .
Department:
COM | IDHI Call Center Support
Department's Website:
Summary of Job Duties:
• Provides administrative support to nursing staff, assisting with clerical activities as directed.
• Provides critical program communication to emergency or urgent hospital personnel through use of Communicator to relay important inbound emergency transport information.
• Provides back-up monitoring and activities related to the Trauma Image Repository when requested.
• Monitors status and reports activities related to unit capacity in labor and delivery.
• Supports CAMP program with ordering of food to participants and delivery of snacks on designated days.
• Assists with special projects and research activities for the Call Center as requested. Assists with other duties as assigned.
Acts as a customer service liaison to Physicians and patients utilizing the Angels Call Center, Physician Call Center and ARSAVES program, demonstrating commitment to the service management values of University of Arkansas for Medical Science.
Qualifications:
Minimum:
High School Diploma/GED PLUS 1-2 years of administrative experience
Data Entry at least 6 months
Responsibilities:
- Answers call center phones and documents demographic information relating to the caller and the patient referenced in the call.
- Places the call in a queue for nursing follow-up as indicated.
- Provides monitoring and assignment of images to the Trauma Image Repository as requested, then “pushing” images as indicated.
- Provides support for ordering, obtaining and delivering snack items to patients assigned to the Centralized Antepartum Monitoring Program (CAMP) on assigned days.
- Monitors and reports status of labor and delivery capacity issues as reported.
- Other miscellaneous duties as assigned
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
List of five Professional References (name, email, business title), Unofficial/Official Transcript(s)
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact [email protected] for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking
Frequent Physical Activity:
Repetitive Motion, Walking
Occasional Physical Activity:
Crouching, Lifting
Benefits Eligible:
Yes
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