Patient Services Coord I-CGMHSA

Position Description:
GENERAL SUMMARY

The Patient Services Coordinator (PSC) serves as an important resource to our patients, guests, and staff by providing quality customer service and accurate information as they enter and exit the facility. PSC’s also assist our patients with parking validation, wheelchair transport services, and help enforce Cooper Green’s policies and procedures pertaining to all people that enter. The Patient Services Coordinator must be friendly, self-motivated, and possess basic skills relating to technology such as computers and phones.

KEY RESPONSIBILITIES

1. Welcoming, greeting, and providing accurate information to all people entering and exiting the building.

2. Exhibiting utmost professionalism, friendliness, and helpfulness.

3. Using phone to help provide information to patients, visitors, and staff when and where needed,

4. Providing patient transport services, via wheelchair, to desired locations while ensuring safe, timely, comfortable, and courteous transportation.

5. Confirming patient appointments via EMR software on the computer.

6. Assisting patients with parking validation.

7. Attend required staff meetings and complete any necessary training requirements.

8. Providing regular feedback to supervisor regarding safety concerns, daily observations, and identified areas of improvement.

9. Enforcing Cooper Green Mercy Health Service’s policies and procedures pertaining to all patients, guests, and staff.

Position Requirements:
MINIMUM QUALIFICATIONS

Position requires a high school diploma or equivalent. Must be self-directed / self-motivated; must have excellent communication, customer service, computer and interpersonal skills. Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Recognize the rights and responsibilities of patient confidentiality. Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment. Demonstrate the quality work ethic of doing the right thing the right way, maintain customer focus, and strive to satisfy the customer's perceived needs. The ability to lift, push, or pull at least 50lbs.

Preferred qualifications: One (1) year of customer service experience, preferably in healthcare setting. One (1) year experience utilizing IMPACT.