PATIENT SERVICES ASST (TEMP)

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Summary

The Emergency Department Unit Host is responsible for providing coverage for various patient and family needs. The Michigan Medicine classification for this position is Unit Host.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The aim of Michigan Medicine is to advance health to serve Michigan and the world. With annual revenues of approximately $5.0 billion, Michigan Medicine ranks as one of the top academic health centers in the country, and is committed to providing exceptional patient care, facilitating groundbreaking research, and developing the next generation of physicians and scientists. Michigan Medicine consists of the University of Michigan Hospitals, the University of Michigan Medical School and its Medical Group, Michigan Health Corporation, and affiliated health systems.

Why Join Michigan Medicine?

What Benefits can you Look Forward to?

Be a Temp | Human Resources University of Michigan (umich.edu)

Another reason to Go Blue!

• Nationally Recognized for work/life effectiveness by WorldatWork
• Top 5 employer in Michigan by Crain’s Detroit Business
• Forbes #1 Best Employer in Michigan
• Ranked #11 in the US and best in Michigan “Best Hospitals” rankings for 2020-21
• Five medical specialties ranked in the nation’s top 10 and was ranked No. 1 in the state of Michigan.
• Michigan Medicine ranked #15 in Newsweek’s “World’s Best Hospitals” rankings

Responsibilities*

Partner with the Triage team to greet arriving patients, families and visitors. Work as a Unit Host to assist arriving patients, families and visitors.

Offer visitors option to receive text messages, process consents and set up as indicated.

Document visitors into MiChart Visitor Log.

Provide information regarding UMH and Emergency Department services.

Orient families and visitors to UH Lobby waiting room area or treatment room areas.

Escort visitors into ED treatment areas following established visitor guidelines.

Serve as a liaison between patients/families and ED staff.

Routinely check with visitors & waiting patients to meet their comfort needs.  Provide for personal comfort items, ie. pillows, warm blankets, phone chargers.

Deliver phone messages to patients and visitors and facilitate return phone calls.

Ensure patients and visitors have a clean waiting room environment by maintaining the general neatness of the waiting area, paging Environmental Services as needed.

Provide for the safety of patients and visitors by removing potential obstacles from ED hallways.

Ensure effective flow of information to patients and families/visitors by promptly relaying questions or concerns to the appropriate ED staff.

Assure smooth transition of visitors from the ED to other areas within the hospital complex.

Required Qualifications*

18 years of age or older

High school diploma or GED

One year of customer service experience.

Team player with ability to communicate effectively with patients and families, as well as staff and faculty, courteously, respectfully, and confidentially at all times

Demonstrated effective listening skills and excellent interpersonal communication skills to interpret and identify customer needs or concerns.

Demonstrated record of excellent attendance, flexibility and dependability.

Excellent organizational skills

Basic computer skills

Desired Qualifications*

One year of experience in an ED, clinic, or other health care settings.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

This posting may be removed from the job board and filled at any time.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response .

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.