Patient Services Associate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Patient Services Associate functions as an integral member of a team of care providers for Speech-Language Pathology for outpatient and inpatient units by facilitating business processes.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
•  Retirement Savings Opportunities

Responsibilities*

Provides front desk reception and manages incoming telephone calls, patient appointment scheduling, payment collection; provides check in and check out services to primary and specialty care departments, general information to staff and patients.

Verifies and updates patient information, obtains referrals and/or authorizations.

Required Qualifications*

• High School diploma or GED.
• 2-3 years of experience.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills, flexibility and ability to work within a team setting.
• Communicates effectively.

Desired Qualifications*

• Solid understanding of computers, e-mail and Microsoft Office applications.
• Experience in an outpatient clinic setting.
• Exhibits a professional and positive image when interacting with patients, faculty and staff.
• Able to handle multiple responsibilities in a fast-paced environment.
• Good organizational and prioritization skills.
• Ability to work independently as well as a contributing team member.
• Basic medical terminology
• Previous cashiering or patient account representative experience.
• MI Chart system experience.
• Previous experience in an ambulatory care clinical setting.
• Experience working within a large, complex health care setting.
• Call Center or clerical experience with general office practices preferred.
• Knowledge of university policies & procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.