Patient Services Associate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. 

The cover letter should address each of the following points:

Describe your experience and why you believe you would be a good fit for this position.

Outline your customer service experiences which would be applicable to this position.

Describe why you chose a career in Health Care?. 

Summary

This position is located at Dexter Health Center. The candidate will provide outstanding customer service in a busy, fast paced office. Quality Improvement and Lean thinking are a priority in our clinic. Must be able to work independently and demonstrate the ability to work under pressure. Must have the ability to develop and maintain relationships with patients, faculty, and staff. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide outstanding customer service to both internal and external customers.
• Accurately and efficiently schedules patient appointments utilizing Cadence.
• Accurately document any communication from patients and outside customers and forward to appropriate location.
• Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Manages admin support inbasket.
• Responds to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
• Provide check in and check out duties.
• Assists patients with payment questions on the phone or in person.
• Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines.
• Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards.
• Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
• Participates in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

            Other duties assigned by Clerical Lead.

Required Qualifications*

• 2-3 years' experience
• High School Diploma or GED
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

• Working knowledge of MiChart (Cadence and EpicCare)
• Familiarity with medical terminology
• Experience in a healthcare environment
• Experience working within a large, complex health care setting.
• Knowledge of University policies and procedures.

Work Schedule

This position is located at Dexter Health Center 7300 Dexter Ann Arbor Rd, Suite 110, Dexter, MI 48130

Hours of operation currently at the clinic are:

• Monday & Wednesday 8:00 am - 7:00 pm
• Tuesday, Thursday, and Friday 8:00 am - 5:00 pm
• Saturday 8:00 am - 12:00 pm.

Hours for this position:  Monday and Wednesday 8:30-5:30, Tues Thursday Friday 8-5pm and rotating Saturday clinic

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.