Patient Services Associate

Job Title

Patient Services Associate

Agency

Texas A&M University Health Science Center

Department

Clinical Affairs

Proposed Minimum Salary

Commensurate

Job Location

Dallas, Texas

Job Type

Staff

Job Description

​Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

A part of the Texas A&M University Health Science Center, Texas A&M School of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

What we want

The School of Dentistry is looking for a Patient Services Associate. The Patient Services Associate, under general supervision, provides customer service to patients (both scheduling appointments and arriving to appointments), handles patients' financial accounts and maintains patient records and statistics in accordance with established procedures. Our ideal candidate is independently driven and will have a foundational commitment to the success of our School and students. If this is you, we invite you to apply to become a member of our team.

What you need to know

Salary range: $17.50/hour

Work Schedule/Location: This is an on-site role with a typical schedule of Monday – Friday 8am to 5pm

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials.  These can be uploaded on the application under CV/Resume

Required Education and Experience:

• High school diploma or equivalent combination of education and experience

• Two years of related experience in a general office setting
   

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications

• Knowledge of standard office protocol and the use of standard office equipment

• Knowledge of the use of a multi-line phone system

• Ability to multitask and work cooperatively with others

Preferred Education and Experience:

• Some college credit hours

• More than two years of related experience in a general office setting

• Cashier experience

• Experience working with individuals and communities with different perspectives, talents and lived experience

Preferred Knowledge, Skills, and Abilities:

• Bilingual in a language

Responsibilities:

• Patient Service Associate - Provides customer service to patients (both scheduling appointments and arriving to appointments) and maintains patient records and statistics in accordance with established procedures. Greets and checks in patients, assisting them with their questions and needs. Verifies patients’ insurance eligibility and benefits and obtains referrals and/or authorizations required for payment.

• Financial - Collects payments for services and documents payments in electronic medical records. Handles patient’s financial accounts. Balances monies received and creates a report for designated personnel.

• Treatment Code Data Entry - Assists Clinic Coordinator with entering treatment codes and assists in processing patient refunds. Also, assists in collection of PHI.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.