Patient Services Associate

Job Title

Patient Services Associate

Agency

Texas A&M University Health Science Center

Department

Clinical Affairs

Proposed Minimum Salary

Commensurate

Job Location

Dallas, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education.

What we want

The School of Dentistry is looking for a patient service associate to serve as a member of the Clinical Affairs team. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above and will possess excellent written and verbal communication skills, experience using word processing, spreadsheet and database programs and experience using accounting, travel and purchasing systems. If this description interests you, we invite you to apply to be considered for this opportunity.

What you need to know

Special Note: A cover letter and resume are strongly recommended. You may upload them on the application under the CV/Resume section.

COVID-19 information:  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website .

Required Education and Experience:

• High school diploma or equivalent combination of education and experience

• Two years of related experience in general office setting

Required Knowledge, Skills, and Abilities:

• Knowledge and use of a multiline phone system

• Knowledge of word processing and spreadsheet applications

• Knowledge of standard office protocol and the use of standard office equipment

• Ability to multi-task and work cooperatively with others

• Strong verbal and written communication skills

• Strong interpersonal and organizational skills

Preferred Education and Experience:

• Some college credit hours

• Two years of related experience - Customer Service, Working multi-line telephone lines experience

Preferred Knowledge, Skills, and Abilities:

• Bilingual

Responsibilities:

• Patient service Associate - Welcomes and checks in patients, assisting them with their questions and needs. Gives out paperwork for screening and emergency extraction clinic and takes pictures in electronic medical record. Schedules patient appointments (by phone and in person) and confirms appointments by making reminder calls. Retrieve mail in the morning and afternoon. Assists Patient Manager on various projects. Prepares paperwork for patients to complete and also for distributing to public

• Duty Title - Assist in collecting data from various sources and entering into spread sheet. Assists with replacing drugs in emergency kits. Translate as needed in clinics. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.