JOB DUTIES
Description
Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family Clinic merged with South Bay Family Health Care, uniting more than a century of experience helping patients regardless of their income, insurance or immigration status. The organization now has more than 500 staff who serve 45,000 people from the Santa Monica Mountains through the South Bay. We have 17 locations plus two mobile clinics and an expansive street medicine program for people experiencing homelessness. Read more about us at: venicefamilyclinic.org The patient service rep at the front desk: * Provides customer service oriented administrative support to patients, staff, and clinicians. * Completes patient registration, including demographics and payer/insurance information. * Schedules and coordinates new and follow up patient appointments and cancellations. * Checks in and checks out patients, ensuring a smooth flow from arrival to discharge. * Collects insurance cards and payments and balances daily cash drawers. * Answers phones and appropriately triage calls. * Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes. * Processes tasks in the EHR on a daily basis. * Provides additional backup administrative support as assigned. Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together. Salary Range: $24.57-$34.87 hourly
JOB QUALIFICATIONS
Qualifications
Required: * Demonstrated work experience in front office reception in an allied healthcare setting. * Knowledge of dental/medical terminology. * Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule. * Knowledge of policies and procedures regarding release of medical records. * Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds. * Excellent problem solving and conflict resolution skills. * Take initiative in providing excellent customer service to patients. * Ability to stay composed when confronted by difficult patients or situations and respond professionally. * Working knowledge of Microsoft Office, EHR/EDR and other computer programs. Bilingual in English/Spanish preferred.
Similar Positions
-
Patient Access Representative (Ma) Lv Family Medicine Clinic Full Time 8 Hour Days (Non Exempt) (Non Union), University of Southern California, United States, about 8 hours ago
The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. Th...
-
Patient Access Representative (Ma) Lv Durango Family Medicine Clinic Full Time 8 Hour Days (Non Exempt) (Non Union), University of Southern California, United States, about 8 hours ago
The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. Th...
-
Clinic Manager, Administrative Orthopaedic Clinic Full Time 8 Hour Days (Exempt) (Non Union), University of Southern California (USC), United States, 19 days ago
Details Posted: 13-Apr-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20147852 Manages all clinical operations under the direction of the Di...
-
Clinical Informaticist, Senior Is Clinical Apps Full Time 8 Hour Days (Exempt) (Non Union), University of Southern California (USC), United States, 24 days ago
Details Posted: 08-Apr-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20146120 Under the direction and supervision of the department leader(...
-
Clinical Informaticist, Senior Is Clinical Apps Full Time 8 Hour Days (Exempt) (Non Union), University of Southern California (USC), United States, 24 days ago
Details Posted: 08-Apr-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20146122 Under the direction and supervision of the department leader(...
-
Clinical Informaticist, Senior Is Clinical Apps Full Time 8 Hour Days (Exempt) (Non Union), University of Southern California (USC), United States, 24 days ago
Details Posted: 08-Apr-24 Location: Los Angeles, California Salary: Open Categories: Staff/Administrative Internal Number: REQ20146116 Under the direction and supervision of the department leader(...