Patient Service Representative II - Kidney Transplant - FT - Day

Requisition # HRC0600529

Do you have a passion for the highest clinical quality and patient happiness? Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research, and education?

We would be happy to hear from you! Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.

Summary of Essential Job Duties:

The Patient Service Representative II (PSR II), provides clerical and administrative support/duties to the Kidney Transplant center. Essential duties include: answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records preparation; and sorting and deposition of mail and patient information. This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Operating within practices and procedures covered by precedents or well-defined policies and review of end results. Ensures the timely completion of work assignments in accord with established timelines.

Education Requirements:

• High School Diploma/GED.
• Two (2) years college preferred.

Experience, Skills and Abilities:

• Minimum of 2 years of experience working in a medical office setting/scheduling of patient required.
• Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
• General understanding of Medical Terminology, Medical Terminology coursework preferred.
• Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.
• Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.
• Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills). 

• Working Title: Patient Service Representative II - Kidney Transplant - FT - Day
• Department: Transplant Infusion Center
• Business Entity: Service Lines & Ops
• City: Los Angeles
• Job Category: Administrative
• Job Specialty: Admissions/Registration
• Position Type: Full-time
• Shift Length: 8 hour shift
• Shift Type: Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.

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