Patient Service Representative, Dental Hygiene Clinic

University of New England, United States

Updated: 12 days ago
Location: Portland, MAINE
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Type Professional Staff
Faculty Track
Position Title Patient Service Representative, Dental Hygiene Clinic
Employment Status Full Time
Months 9
Campus Portland, ME
Description
The University of New England Westbrook College of Health Professions (WCHP) is seeking a Patient Services Representative to join our Dental Hygiene Clinic. The DH Patient Services Representative greets and welcomes patients seeking care at our clinic. As the first point of contact for our patients, the DH Patient Services Representative plays an important role in ensuring that our patients are provided with an overall positive experience each time they visit the clinic. This role is an integral part of our operations but is also a great entry point to future opportunities within the college and university.
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits ) for additional information regarding UNE’s fantastic benefits package.
Responsibilities
Reporting to the Office Manager of the Dental Hygiene program, the DH Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNE DH Program. The person in this role support the academic mission of the Dental Hygiene Program.
  • Providing a positive, patient-centric customer service experience that supports patient flow into and throughout the DH Clinic.
  • Carefully interviewing and accurately registering new patients in the clinic information system.
  • Scheduling, rescheduling, or canceling patient appointments.
  • Entering and updating patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records.
  • Managing appointment check-in and appointment check-out.
  • Verifying insurance coverage.
  • Verifying methods of payment and collecting payments.
  • Arranging for patient interpreter services.
  • Handling incoming and outgoing referrals for care.
  • Supporting the academic success of our students.
  • Ensuring confidentiality related to all patient records and interactions.
  • Performing general office duties such as answering telephones, emailing, photocopying, scanning, faxing and sending out xrays and processing incoming xrays.
  • Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records.
  • Being flexible and adaptive to the needs of the organization.
  • Other duties as assigned.
Qualifications
  • A high school diploma or GED is required.
  • Strong verbal, written, and telephone communication.
  • Ability to maintain a professional demeanor throughout all interactions with patients, students, faculty, other professional staff, and visitors to the DH Clinic.
  • Strong commitment to providing excellent, patient-centric customer service.
  • Ability to accurately collect patient fees, and be able to perform simple math related to providing correct change, and/or recording payment information.
  • Exceptional organizational skills.
  • Ability to prioritize responsibilities within a dynamic environment.
  • Strength in navigating challenging situations with guidance and support from others.
  • Working knowledge of Microsoft Office Suite and/or Google Workspace, as well as the ability to functionally manage computers, and type accurately.
  • Experience with the use of, or aptitude to learn, printers, copy machine, fax machine, multiline phones, and patient management/electronic health record systems.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Posting Detail Information


Posting Number 2022PS0366P
Open Date 03/21/2024
Close Date
Open Until Filled Yes

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