PATIENT SERVICE ASSOCIATE

Updated: 18 days ago
Location: Durham, NORTH CAROLINA

PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

PSA position with rotating locations with in clinic working checkin/c heck out. Monday-Friday 8am-5pm


JOb duties

Duties

Prepare for clinic visits by reviewing next day patients and completing next day preparation activit ies. Enter pre-visit orders and prepare new patient charts. Pick up X-r ays, office charts, medical records, reports, petty cash and collection s bag. File history sheets, ancillary reports and all other required pa tient record documentation. Return medical records. Attach HIPPA/Medica re documents to the encounter forms.

Check-in patient upon arrival in the practice. Identif y correct patient information in Maestro Care. Verify patient demograph ic data. Edit Maestro Care as needed. Accurately identify the appropria te account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Complet es all Maestro Care check-in files and manage all appropriate alerts. C ollect and post co-payments and balances on accounts due. Imprint all p atient specific chart documents and requisition/transmittal documents. C opy, file and distribute insurance cards as indicated by procedure. Coo rdinate all labs/procedures as requested. Maintain private physician of fice charts.

Maintain liaison with professional medical staff and other personnel in adminis tering policies and procedures regarding patient flow and utilization o f space, time, supplies and equipment. Provide recommendations to the H ealth Center Administrator/department head on policies and procedures t o improve patient care and utilization of clinic resources.

Schedule tests and procedures. Complete and distribute ancillary service requisitions.

Explain billing to patients according to PRMO credit and col lection policies. Determine the amount of cash to be collected based on insurance plan.


Minimum Qualifications
Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Experience

Minimum of one yearof work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or


Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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