Patient Representative

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Type of Position:
Clinical Staff - Nursing

Job Type:
Temporary (Fixed Term)

Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer  of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
ICE | NUSL Clinic Access Staff OP C

Department's Website:

Summary of Job Duties:
Summary Of Job Duties
The Patient Representative (PR) works under general supervision counseling patients on their financial status and obligation. The Patient Representative will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The Patient Representative will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The Patient Representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
• Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, inputs and/or updates accurate patient information.
• Processes walk-ins, creates new patient charts, access systems for orders, works patient portal and maintains tracker board for multiple departments.
• Schedules surgeries and/or tests. Issues school/work excuses, sends out no show letters, takes patient photos for centricity.
• Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion.
• Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals.
• Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers.
• Maintains initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicates any medical record issues.
• Collects and post payments and issues receipts.
• Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement.
• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method.
• Completes UB value codes, inputs daily charges and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e-billing).

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with four (4) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling

OR

• Associate's Degree with two (2) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling

OR

• Bachelor's Degree

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
• Well-developed decision-making skills are required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual to establish plans of action.
• Highly proficient in computer and keyboard skills.
• Knowledge of medical terminology required

Preferred Qualifications: 

• Experience working with EPIC system
• Experience working in a healthcare environment

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
N/A

Frequent Physical Activity:
N/A

Occasional Physical Activity:
N/A

Benefits Eligible:
No