Patient Relations Representative

Updated: about 2 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 23 Jan 2023

Posting Information
Posting Information

Department ASOD Oral Maxillofacial Surg-434200
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 01/11/2023
Application Deadline 01/23/2023
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate - Journey
Salary Grade Equivalent GN04
Working Title Patient Relations Representative
Position Number 00057733
Vacancy ID P016718
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday; 8:00 am – 5:00 pm
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $32,559 - $38,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.
Position Summary
The Patient Relations Representative is primarily responsible for patient registration; maintaining clinic schedules (scheduling, canceling, modifying, and/or reconciling) in EPIC; communicating with faculty and clinical staff concerning appointments; answering phone calls; performing cashiering duties; verifying insurance eligibility.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
The successful candidate must demonstrate very strong interpersonal, communication (both oral and written), and organizational skills. The ability to multi-task, including scheduling appointments and answering multiple lines, while meeting with students, residents, and faculty is essential.
Preferred Qualifications, Competencies, and Experience
Prior experience using EPIC (electronic medical record system). Proficiency in dental and medical terminology is essential. Must be proficient in Microsoft Office Suite, including Word, Excel and Outlook.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link

Contact Information

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to 
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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