Patient Relations Representative

University of North Carolina at Chapel Hill, United States

Updated: 4 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 30 May 2023

Posting Information
Posting Information


Department SA Campus Health Services-650001
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 05/16/2023
Application Deadline 05/30/2023
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate - Journey
Salary Grade Equivalent GN04
Working Title Patient Relations Representative
Position Number 00032535
Vacancy ID P017455
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday, 8:00am – 5:00pm. Includes holidays and weekends.
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $32,559- $36,225
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Primary Purpose of Organizational Unit
Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women’s Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.
Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.
Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.
Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.
Position Summary
The Patient Relations Representative functions primarily as a receptionist responsible for central check-in and appointment scheduling for the CH clinic, General Medicine Clinics, the Women’s Health Clinic, Nutrition, Central Appointments, Same Day Care (which includes Allergy Injections, Immunizations, Travel Medicine, and Triage), and the Carolina Vaccination Clinic and the future minute clinic operation at Student Stores.
The Patient Relations Representative obtains and enters detailed demographic and insurance information from new patients and updated information from returning patients into the electronic health record and necessary immunization registries thus ensuring accuracy in medical record keeping and procedure coding and billing for students/patients as they progress through various Campus Health medical services.
Additionally, the Patient Relations Representative directs patient flow, informing students which clinic they should report to throughout Campus Health Services. At times, the Patient Relations Representative acts as a conduit of communication between the patient and other clerical and clinical staff within Campus Health Services including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. The Patient Relations Representative also performs assigned projects related to medical record maintenance and billing as needed.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
The selected candidate must have excellent customer service skills, interpersonal, public relations, and computer skills. Attention to detail as well as strong written and verbal communication skills are essential to the position.
Preferred Qualifications, Competencies, and Experience
Prior experience working at the front desk in a medical office or hospital setting. Prior experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Weekend work occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/256971

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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