Patient Relations Represenative

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women’s Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

This position primarily functions as a central check-in person, receptionist and appointment secretary for the Carolina Vaccination Clinic and future minute clinic operation at Student Stores, but also rotates into the CH clinic, General Medicine Clinics, the Women’s Health Clinic, Nutrition, and Same Day Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in this position obtain and enter into the electronic health record and necessary immunization registries detailed demographic and insurance information both from new patients and updated information from returning patients, thus assuring accuracy in medical record keeping, procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, the position directs patient flow, informing students to which clinic they need to report throughout Campus Health Services. At times a central check-in employee also acts as a conduit of communication between the patient and various other clerical and clinical staff within Campus Health Services including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. The position also performs assigned projects related to medical record maintenance and billing as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The competencies demonstrated in assessing problems and identifying an appropriate solution are required for this position. The selected candidate must have demonstrated excellent customer service skills, interpersonal, public relations, and computer skills. Prior experience working at the front desk in a medical office or hospital setting is essential. Attention to detail is required, as is experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system. Strong written and verbal communication skills are essential to the position.

N/A

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.