Patient Relations Administrator-2

Job Title

Patient Relations Administrator-2

Agency

Texas A&M University Health Science Center

Department

Primary Care & Population Health

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .”

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Health Science Center (HSC) is looking for a Patient Relations Administrator to serve as a member of the Primary Care & Population Health team. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of patient relations experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Job Description Summary

The Patient Relations Administrator is responsible for handling patient concerns/complaints, and responsible for providing assistance as needed. This position will work with a variety of customer types and represents the clinic at various community meetings.

Qualifications

Required Education:

Associates degree or equivalent combination of training and experience.

Required Experience:

Three years of relevant experience.

Required Special Knowledge, Skills, and Abilities:

Ability to multi-task and work cooperatively with others.

Excellent customer service skills.

Ability to communicate effectively and professionally with a variety of customers.

Handles protected health information (PHI) as defined by HIPAA.

Job Responsibilities: 

Patient Correspondence

Corresponds with patients regarding insurance issues (i.e. COBs, PCPs, Out-of-Network) and financial matters.

Billing Office Liaison

Work with billing office on denied claims due to insurance and registration issues.

Financial Assistance Coordinator

Process patient applications for financial assistance and refer to area services and programs for social assistance as needed.

Monitor QI Programs

Monitors and maintains quality incentive programs.

Address Patient Concerns

Listens, records, researches and resolves patient concerns and complaints. Prepares narratives detailing patient complaints and works with student, faculty and staff to provide solutions. Collects, maintains and tracks patient complaints.

Clinic Representative

Represent the clinic at meetings with various community programs and services that we can refer patients to.

Other Duties

Performs other duties as assigned.

In accordance with the federal contractor vaccination mandate , specific facilities at The Texas A&M System may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.