Patient Navigator

Current Employees:

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The University of Miami is currently seeking a Patient Navigator to work at the UM Hospital & Clinics (UMHC) in Miami. The incumbent facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort): 

• Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information. 

• Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email) 

• Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report 

• Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.  

• Communicates to the appropriate SDG Nurse Coordinator, if difficult or unable to obtain a pertinent record 

• Travels within the facility and campus to retrieve records/films/CD/s as needed 

• Prepares pathology slides and submits for consultation 

• Returns pathology slide to appropriate institution or patient 

• Communicates with physician as needed 

• Assembles, completes, and processes patients’ charts as indicated 

• Maintains confidentiality of patient information. 

• Maintains an accurate clinical record, recording information per hospital policy. 

• Performs patient call back to complete Patient Satisfaction Survey.  

• Utilizes UChart and RIS/PACS/Cerner 

• Reports unusual incidents in a timely manner to appropriate supervisory personnel.  

• Assist nursing staff in collaboration of multidisciplinary meetings 

• Assists with other clerical duties, not limited to faxing, scanning, copying 

• Performs other duties as assigned. 

Knowledge, Skills, and Abilities: 

• Excellent customer service skills are required. 

• Strong written and oral communication skills. 

• Knowledge of medical terminology is preferred. 

• Able to handle multiple tasks simultaneously.  

• Ability to establish and maintain effective working relationships with patients and staff 

• Computer skills Microsoft Office 

Education Requirements (Essential Requirements): 

• High School diploma or equivalent 

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5