Patient Encounter Specialist - Tuscaloosa

University of Alabama at Birmingham, United States

Updated: 4 days ago
Location: Birmingham, ALABAMA

Patient Encounter Specialist - Tuscaloosa - (CAL000G7)

Description

 

Reports to the Operations Manager.  Responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments.

  • Greets patients promptly and professionally.
  • Registers patients by gathering, verifying and entering n demographic and insurance information.
  • Obtains signed registration sheets, permissions to file claims, releases, etc.
  • Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
  • Collects co-payments and personal payments.
  • Prepares day sheet and balances cash drawer each day.
  • Handles inquiries about insurances accepted, office hours, services, locations, exam fees, physician information, etc.
  • Verifies upcoming appointments.
  • Handles telephone receptionist responsibilities as needed.
  • Maintains personal reference book on insurance companies and coverages.
  • Assists other patient service staff as needed.
  • Maintains patient confidentiality and communicates with the Compliance Officer regarding procedural changes and concerns.
  •       13. Maintain the general appearance of the waiting room or reception area: straighten magazines, chairs, and other light  furniture
  • Other duties as assigned.
    •  

    Qualifications

     
  • The position requires accuracy, thoroughness, and an understanding of insurance, copy, and referral procedures.
  • Skill in operating a computer, word processing software, fax machines, and copiers.
  • Must communicate effectively with the public and others and maintain confidentiality.
    •  
    Primary Location
    : Callahan Eye Hospital
    Job Category
    : Clerical & Administrative
    Organization
    : 992007000 Callahan Eye Foundation Hospital
    Employee Status
    : Regular
    Shift: Day/1st Shift

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