Patient Encounter Specialist - PES - Orthopaedic Surgery

Position Description:
Schedule: Monday-Friday Day shift

Location: UAB Highlands

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic.  May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system.  Check patients out of the clinic and perform patient follow-up as necessary.  May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Position Requirements:
EDUCATION AND EXPERIENCE:

Required:  Position requires a high school diploma or equivalent. Two (2) years Customer Service experience required. Business Office Education or similar coursework desired. This position is responsible for handling cash as well as other types of payments and will be held accountable for following all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes.  

Must:  (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;  (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.  

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: None

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.