Patient Encounter Specialist - Call Center

University of Alabama at Birmingham, United States

Updated: about 16 hours ago
Location: Birmingham, ALABAMA

Patient Encounter Specialist - Call Center - (CAL000A9)

Description

 

Reports to the Operations Manager.  Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls received from patients, their caregivers, relatives and other members of the healthcare team. Schedule appointments, route calls, obtain and verify all patients’ demographics and insurance information. Prioritize patient’s health problems according to urgency. 

 

Qualifications

 

  •              Exceptional telephone and customer service skills.

  • Basic knowledge of medical terminology.
  • Knowledge of English grammar and punctuation.
  • Must be able to communicate effectively with public and others and maintain confidentiality.
  • Maintain a customer focus and strive to satisfy the customer's perceived needs.
    •  
    Primary Location
    : Callahan Eye Hospital
    Job Category
    : Clerical & Administrative
    Organization
    : 992007000 Callahan Eye Foundation Hospital
    Employee Status
    : Regular
    Shift: Day/1st Shift

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