Patient Coordinator, School Of Dental Medicine, Clinical Affairs (24500054910402)

Updated: about 2 months ago
Location: Boston, MASSACHUSETTS


Posted: 05-Apr-24

Location: Boston, Massachusetts

Type: Full-time

Salary: Open



Internal Number: 5155944

Patient Coordinator, School Of Dental Medicine, Clinical Affairs (24500054910402)
Tracking Code: 24500054910402
Job Description
Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management.
Required Skills
High School Diploma required; Associates degree preferred.
Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice.

  • Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected Skills: Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
  • Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and presenting potential solutions in a timely manner.
  • Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things.
  • Must be able to successfully collaborate and work in a team environment while also being an individual contributor.
  • Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-task with the ability to work under pressure, maintain composure and meet deadlines.
  • Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and must be adept and comfortable working in a systems driven faculty. environment.
  • Able to adapt to changes in the work change, delays, or unexpected Consistently at work and on time, follows environment, manage competing demands and is able to deal with frequent instructions, respond to management direction and solicits feedback to improve performance.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Job Location: BOSTON, Massachusetts, United States
Position Type: Full-Time/Regular
Salary Grade: Grade 44
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