Patient Care Associate (Trainee) - Neurology

Position Summary
This is a student intern role. Performs select administrative and certain clinical duties under the direction of a licensed healthcare professional; administrative duties may include scheduling appointments, maintaining medical records, patient billing, and coding medical information for insurance purposes; clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and providing medical attention as directed by physician or nursing staff.

Job Description

Primary Duties & Responsibilities

• Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology’s mission and vision.
• Interacts directly with providers, provider teams, and patients in clinical setting, completes clinical tasks which include, but not limited to, obtaining vital signs, preparing/cleaning/stocking exam rooms, and rooming patients. In addition, prepares medical records for clinic visits by making certain all paperwork is complete and ready for the provider prior to seeing the patient.
• Accurately obtains and enters medical information/Meaningful Use discrete data in EHR, assist with procedures and/or patient care equipment/supplies – including, but not limited to – CPAP machine education/downloads; provider injections (ex: Botox), LPs, DBS, VNS, and pump refills.  Answers basic questions from patient/family regarding treatments, diagnoses, and procedures.
• Professionally greets and arrives patients for their clinic visits; confirms patient registration, insurance, demographics in the patient management system. Schedules return visits and ancillary testing; and assists with the precertification process, as needed.
• Routes phone messages, patient questions and telephone communications to the appropriate sections, as needed. Assists provider and provider teams during clinic with paperwork, appropriate phone calls, faxing and coping of material.
• Miscellaneous duties as assigned.

Preferred Qualifications

• Medical assistant school training or some college preferred.
• Knowledge of administrative and clerical procedures and systems such as word processing (experience in Microsoft Excel, Word, PowerPoint preferred), managing files and records and other office procedures and terminology.
• Abilities with verbal and interpersonal communication skills to communicate with patients and family members of patients.
• Healthcare environment experience desired.

Required Qualifications

• High school diploma or equivalent high school certification.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support certification within 30 days of hire (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Grade
C03-H

Salary Range
$15.25 - $19.57 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
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