Patient Care Assoc.- Mobile Health Unit (Part Time)

Department: 0-6201-000

College/Division: USF College of Nursing

Salary Plan: Temporary/Part Time

Hiring Salary/Salary Range: $19.23/hr - $23.08/hr

Organizational Unit Summary

The College of Nursing is one of 14 colleges that comprise the University of South Florida (USF), and one of four colleges comprising USF Health. Carnegie-designated as a Research 1 institution and a Community-Engaged institution, U.S. News & World Report ranked USF as one of the nation’s top 50 public universities for five consecutive years, and in 2023 USF earned its highest ranking ever among all universities public or private. Recognized as a leader in nursing education and research, the College of Nursing serves over 2,400 undergraduate, master’s and doctoral students each year. For the third consecutive year, our Master of Science in Nursing (MSN) program ranked number one among all public Florida Institutions, proudly position at number 24 nationally.

The College of Nursing is an integral part of the USF Health community. We live by our mission to employ the core values of excellence, innovation, inclusion, and respect to educate future nurses, advance nursing science, and implement evidence-based clinical practice to improve health and wellness.

This position is Part-Time and grant funded.

Position Summary:

The Patient Care Associate for the Mo-Bull Nurse Medical Clinic is responsible for administrative functions that support efficient patient care, including appointment scheduling, patient registration, insurance verification, copayment collection, medical records management, and referrals. The Patient Care Coordinator responds to patients inquiries and manages the clinic schedule on the Mo-Bull Nurse Medical Clinic app before, during, and after patient visits.

DUTIES:

Greets patients as they arrive, manages wait time, and processes walk-up patients. Assists patients with intake processes. Verifies insurance and collects co-payments, as appropriate. Processes patient checkout, including scheduling follow-up appointments and providing referral information. Assists during medical examinations as needed.

Manages medical records in coordination with APRNs. Processes requests for medical records release and maintains appropriate logs, etc. Accurately and concisely documents patient feedback and special needs to clinicians.

Answers patients inquiries via email, text messages, phone calls, patient portals, etc. Ensures all correspondence is scanned and filed appropriately. Produces and distributes correspondence memos, letters, faxes and forms. Assists as needed with prior authorization procedures. Assists the Director of Clinical Practice, APRNs, and College of Nursing Faculty with a collection of research data, as approved by the College.

Prepares and cleans treatment rooms and medical instruments and ensures treatment room supplies are well-stocked. Maintains medical and office supply inventory (inventory, ordering, and stocking). Establishes and maintains effective working relationships with patients, employees, and the public. Supports the clinic's coordinated care approach, as appropriate.

Assists the practice with collecting and sharing patient insurance data, insurance verification, and other reimbursement issues with University Medical Service Association (UMSA). Coordinates communications with UMSA regarding billing, coding, insurance verification, and reimbursement. Assists UMSA, as needed, with provider credentialing. Performs other duties as assigned.

QUALIFICATIONS (Education & Experience):

Minimum Qualifications:

High School Diploma/GED or equivalent, and two years of experience in a medical office setting and/or administrative medical practice experience.
Certification in CPR is required within three months from the date of employment. Position will be subject to pre-employment alcohol/drug screenings.

Preferred Qualifications:

Three years experience in a medical/clinical office setting or administrative medical practice experience is preferred. Fluent in oral/written Spanish language a plus.
Excellent time management skills. Strong communication skills with diverse populations and staff, patients, and community partners. Experience as a medical assistant/CNA, medical office clerk, or practice manager would be helpful.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36965

Posting Date: 5/13/24

Posting End Date: 5/27/24

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Non-Discrimination Notice

Pursuant to Title IX, the University does not discriminate on the basis of sex in educational programs or activities that it operates. Such protection extends to both employees and students. Any questions or inquiries concerning the application of Title IX may be referred to the Title IX Coordinator, or to any of the University's Deputy Title IX Coordinators. The most up-to-date information on the University's Title IX Coordinator and resources can be found on the USF Title IX webpage. When appropriate, the University will take steps to prevent the recurrence of harassment, including sexual violence, and to correct any discriminatory effects of harassment on the complainant and others.

The Title IX Coordinator is:

Maggie Denney, M.Ed., LMHC

4202 E. Fowler Avenue, ALN 172, Tampa, Florida 33620

(813) 974-8616; [email protected]

 Discrimination and harassment on the basis of race, color, marital status, sex, religion, national origin, disability, age, genetic information, gender identity and expression, sexual orientation, or veteran status are also prohibited. (Please see USF's Policy Number 0-007, Diversity & Equal Opportunity: Discrimination & Harassment).

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview:

USF - Health

USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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