Patient Billing/Services Representative III (Certified) - Medical Oncology

Position Summary
This position serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Job Description

Primary Duties & Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed; if order entry in the electronic medical record is part of job function, completes requisitions/orders per Washington University guidelines.
• Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules, and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
• Complies with OSHA, state, and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Performs other duties as assigned.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.

Working Conditions

• Fast-paced office space with heavy volume of telephone calls.
• High stress caused by work deadlines, periodic crisis management; and patient/family physician telephone interaction.

Preferred Qualifications

• Graduate of an Accredited Medical Assistant program.
• Customer service and telephone etiquette experience; Knowledge of medical terminology. 
• Experience in use of IDX system and familiar with WUSM systems and programs.
• Extensive experience in data entry with a scheduling system and/or electronic medical record.​
• Working knowledge of general office equipment and computers.
• Must have organization and communication skills that require discretion with confidential information.
• Ability to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones, and capable of working in a fast-paced environment.
• Possesses excellent communication, organization, and interpersonal skills.
• Excellent knowledge of IDX scheduling system, including templates.
• Ability to handle stressful situations and have excellent decision-making skills.

Required Qualifications

• High school diploma or equivalent high school certification with four to five years of experience in a medical office environment, or related field.
• Knowledge of medical terminology.
• Extensive telephone experience with demonstrated exceptional phone etiquette.
• Experienced in a managed care setting.
• Has experience using the IDX System.
• Familiar with WUSM services and programs.
• Extensive knowledge with data entry/computer experience with an automated scheduling system.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: If order entry in the electronic medical record is part of the job’s function/responsibilities, Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within six months of hire date or within a shorter time frame if noted by hiring manager. Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.)

Grade
C08-H

Salary Range
$19.19 - $28.78 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual’s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.

Scheduled Hours
40

Position Summary
This position serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Job Description

Primary Duties & Responsibilities

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed; if order entry in the electronic medical record is part of job function, completes requisitions/orders per Washington University guidelines.
• Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules, and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules, and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
• Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
• Complies with OSHA, state, and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Performs other duties as assigned.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.

Working Conditions

• Fast-paced office space with heavy volume of telephone calls.
• High stress caused by work deadlines, periodic crisis management; and patient/family physician telephone interaction.

Preferred Qualifications

• Graduate of an Accredited Medical Assistant program.
• Customer service and telephone etiquette experience; Knowledge of medical terminology. 
• Experience in use of IDX system and familiar with WUSM systems and programs.
• Extensive experience in data entry with a scheduling system and/or electronic medical record.​
• Working knowledge of general office equipment and computers.
• Must have organization and communication skills that require discretion with confidential information.
• Ability to work independently, prioritize multiple tasks, have knowledge of medical terminology, handle busy phones, and capable of working in a fast-paced environment.
• Possesses excellent communication, organization, and interpersonal skills.
• Excellent knowledge of IDX scheduling system, including templates.
• Ability to handle stressful situations and have excellent decision-making skills.

Required Qualifications

• High school diploma or equivalent high school certification with four to five years of experience in a medical office environment, or related field.
• Knowledge of medical terminology.
• Extensive telephone experience with demonstrated exceptional phone etiquette.
• Experienced in a managed care setting.
• Has experience using the IDX System.
• Familiar with WUSM services and programs.
• Extensive knowledge with data entry/computer experience with an automated scheduling system.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: If order entry in the electronic medical record is part of the job’s function/responsibilities, Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within six months of hire date or within a shorter time frame if noted by hiring manager. Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.)

Grade
C08-H

Salary Range
$19.19 - $28.78 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individual’s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions
When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.