Position Details
Position Information
Job Title | Patient Advocate - Sylva |
---|---|
Position Number | 400494 |
Vacancy Open to | All Candidates |
Time-Limited | Yes |
Department Homepage | https://www.ecu.edu/dental/ |
Advertising Department | DENTAL MEDICINE, SCHOOL OF |
Division | Academic Affairs |
Classification Title | 10422 Admin Support Specialist |
Competency Level | 2 - Journey |
Working Title | Patient Advocate - Sylva |
Number of Vacancies | 1 |
Full Time Equivalent (FTE) | 1.0 |
Full Time or Part Time | Full Time |
Recruitment Range | $34,602 - $49,406 |
Anticipated Hiring Range | $34,602 - $44,510 |
Salary Grade Equivalency | GN06 |
Work Schedule | Monday - Friday |
Work Hours | 8:00 am - 5:00 pm |
Position Location (City) | Sylva |
Job Category | Staff - Office/Clerical |
Organizational Unit Overview | The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences. Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed. |
Job Duties | This position serves in a business support role for the patients, dentists, dental students, residents, and other staff at the Community Service Learning Center in Sylva, which is a part of the ECU School of Dental Medicine, to enhance practice policies and procedures. The purpose of this position is to facilitate community clinical linkages to coordinate patient care within the Patient Advocate Pilot Program. The position functions in a clinic site and deals face-to-face with patients, dentists, dental residents, dental students and other staff. When registering patients in the AxiUm Computer system, this position interviews patients to collect accurate and complete demographic and insurance information. The position speaks with patients to establish understanding and agreement on return patient visits and/or referrals within or outside the clinical site. The position request monies in the form of outstanding balances, co-payments and co-insurance due. In general, this position greets patients and families as they arrive in the clinical area and provides information and directions on processes that must take place in order to provide dental care services. Public contact also takes the form of telephone interactions with the same variety of individuals: patients, dentists, dental residents, dental students and other staff. DENTAL MEDICINE SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT. Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability. |
Minimum Education/Experience | High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. |
License or Certification required by statute or regulation | N/A |
Preferred Experience, Skills, Training/Education | Healthcare experience preferred. |
License or Certification required by the Department | None |
Special Instructions to Applicant |
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Job Open Date | 03/27/2024 |
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. | 04/08/2024 |
Open Until Filled | No |
Quick Link for Direct Access to Posting | https://ecu.peopleadmin.com/postings/69917 |
Alternate option | If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
AA/EOE | East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] . |
Eligibility for Employment | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. |
Office of Human Resources Contact Information | If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. |
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