Patient Advocate - Department of Obstetrics, Gynecology and Reproductive Sciences

ObGyn-Gyn-Core

Part Time

76207BR

Job Summary

The UCSF Pediatric and Adolescent Gynecology (PAG) Clinic is a specialty clinic that started in 2021. During this time the unique nature of these patients, the legal limitations of their emancipated reproductive care and their psycho-social needs have all been under-served. This prompted the application for a patient navigator who can support patients through their scheduling, clinical care navigation and very importantly their referrals for follow up specialty care. The patient navigator will reach out to patients before their appointments and insure that contact information and confidentiality is maintained as patient wishes it to be. They will be guided through the proxy process with EPIC so that their parents can have access to their chart if they would like this.  Their appointment times and locations will be confirmed. There will also be discussion of what their needs are for their visit to allow for some anticipatory guidance and planing for follow up. If the patient is in need of psychological or social support they will be put in touch with resources to meet these needs. Finally, they will offer after visit care and follow up for patients to ensure they have completed proper testing, radiology studies and were able to schedule referral appointments as well as follow up appointments.  

The advocate acts as a communication liaison to understand the patient’s needs and concerns and supports the patient in advocating for their own needs in their appointments. This involves attending patient’s appointments in-person or virtually as requested by the patient and triaged by acuity, type of appointment and patient need. This position will track common challenges, concerns or issues for patients and their families and provide summary data for clinic managers and leadership.

The patient advocate must be able to work in a fast-paced environment, independently analyze issues, work with minimal supervision, and be exceedingly well-organized and flexible. Diplomacy and tact are essential, together with excellent verbal and written communication skills.

This position seeks candidates who have experience advocating for patients and a commitment to fostering anti-ageist practice, social and reproductive justice, and health equity, who will help create more accessible, equitable, coordinated, culturally responsive and person-centered care.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Department of Obstetrics, Gynecology and Reproductive Sciences (Ob, Gyn & RS) is a major academic Department in the School of Medicine, engaged in clinical, research and training activities at the Parnassus, Mt. Zion and San Francisco General Hospital campuses, the Betty Irene Moore Women’s Hospital at Mission Bay, as well as satellite locations throughout the Bay Area, with an annual operating budget of $146 million. The Department has 111 full-time faculty, 117 other academic appointees, 13 post-doctoral fellows, 20 clinical fellows, 32 residents, 138 voluntary clinical faculty and 270 staff. The mission of the UCSF Department of Obstetrics, Gynecology and Reproductive Sciences is to improve the lives and health of all women through excellence, innovation and leadership in Patient Care, Scientific Discovery, Education, Advocacy, Diversity, Equity, and Inclusion. “Leading the way in women’s health.”

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum one year related experience as a patient/family advocate and/or experience working with pediatric and/or adolescent patient population or equivalent training related to specific population
• Working knowledge of Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area
• Personal or professional experience as a patient of family advocate
• Skills to comprehend and assess patient's questions, concerns & grievances to quickly locate appropriate resource for assistance
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment in responding to issues and concerns
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
• Ability to communicate effectively, both orally and in writing
• Proficient in ability to use discretion and maintain confidentiality
• Have reliable transportation and the ability to travel throughout the City of San Francisco

Preferred Qualifications

• At least two (2) years of experience as a patient/family advocate
• Acquiring knowledge of Patient Rights & Responsibilities
• Experience in a hospital, doctor’s office or medical setting
• Six (6) months or more experience working with pediatric and/or adolescent patient population or equivalent training related to specific population
• Valid California driver's license

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004468 PAT NAVGTR NON-CLIN 2 CX

Job Category

Administrative Support, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Limited Appt

Location

Flexible (combination of onsite and remote work), Mount Zion (SF)

Additional Shift Details

Monday and Tuesday: 12:30-6:30 PM. Thursday: 8:00 AM - 12:00 PM