Patient Accounts Rep

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 14 Dec 2023

Posting Information
Posting Information


Department SA Campus Health Services-650001
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 11/13/2023
Application Deadline 12/14/2023
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate - Advanced
Salary Grade Equivalent GN06
Working Title Patient Accounts Rep
Position Number 00036918
Vacancy ID P018359
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday through Friday 8:00am to 5:00pm.
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $36,849 - $45,038
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Primary Purpose of Organizational Unit
Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women’s Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.
Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.
Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.
Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.
Position Summary
The Primary function of the Admin Support Associate positon is to assist in all aspects of revenue cycle management for Campus Health Services. These functions include filing all charges with insurance in a timely and accurate manner, posting payments from both insurances and patients, and following up on unpaid balances.
Additionally, this position will be responsible for monthly inter-departmental billing to Athletics, processing SAFO payments, and monitoring international visiting Medical Students charges. Providing back-up to Patient Accounts front-desk personnel, interacting with students, students’ spouses, and post-docs in person or by telephone, responding to patient inquiries re: the UNC-sponsored insurance plans, and verifying insurance eligibility and student demographics. This position also serves as back-up to the Mandatory Health Insurance Associate.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
Successful applicant will have previous experience in following up on denied claims, insurance billing and payment posting.
Preferred Qualifications, Competencies, and Experience
Excellent oral/written communication skills,
attention to detail, organizational skills, previous experience submitting claims through a clearinghouse, previous experience with eClinical Works and Navicure.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/269403

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.


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