Patient Accounting Manager

Updated: about 1 month ago
Location: Campus, ILLINOIS

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Patient Accounting Manager


Department:
Health System Shared Services | Patient Accounting

Job Description

Job Description
SCOPE OF POSITION: The Ohio State University Medical Center processes approximately $120 million dollars per month in payments from third party payers, government sources, collection agencies and private patients. This position will be responsible for managing an incoming call center of 8 Customer Service staff and a Customer Service Supervisor. Incoming call center handles approximately 4,800 calls per month.
Position responsible for managing outsourced self-pay accounts to early out vendors, patient statement vendor relationship, and early out credit card processes. In addition, this position will assume responsibility for overseeing the Rejection/Denial process.
POSITION SUMMARY: This position, reporting to the Director of Patient Financial Services, manages operations of Patient Financial Services Customer Service department. Ensures timely and accurate resolution of patient concerns and handles escalated patient calls. Responds timely to patient letters and is point person for hospital Customer Service when quality of care concerns overlap a billing concern. This role develops metrics to track reasons for calls received by Customer Service, as well as a metric for measuring patient satisfaction with call resolution. Meets regularly with Directors/Managers of Patient Financial Services, Admitting, Scheduling, Precert, and Financial Counseling to provide feedback and develop solutions for issues identified through call reason analysis. This position is responsible for monitoring and reacting to call center level of service standards including, but not limited to, call wait times and calls returned to queue. This position will develop, monitor, and report on AR generating and/or patient friendly downtime projects that staff will perform during low call volume times.
This position will also be responsible for management of account placement and vendor relationship with two early out agencies. Monthly vendor placements are approximately $20M, with approximately $700K in monthly collections. Vendors employ 10-12 FTEs that must adhere to the policies and procedures of the Medical Centers Customer Service Department. This position will also be the primary contact for the hospitals patient statement vendor, as well as, online statement and credit card payment processing system. This position will ensure the 50,000 plus patient statements per month are processed correctly through the vendor, as well as monitor vendor expense.
In addition, this role will be responsible for overseeing the Rejection-Denial process. Responsibilities will include evaluation of current process to ensure timely and accurate routing of rejected accounts. Position will work with PFS management to improve process flows to maximize efficiency. Role will build upon current reporting metrics to accurately demonstrate rejection impact on cash flow. This position will analyze rejection trends and provide feedback to responsible areas including, Precert, Utilization Review, MIM, and PFS. This position will be tasked with minimizing denial write offs (currently 2,600 accounts per month) by identifying improvements and working with gatekeepers to implement solutions.
Primarily responsible for the management of 9 employees. (additional 2 internal, plus 10-12 vendor employees early out process).
Required Qualifications
At least five years of health care experience; bachelors degree in health care or related field, or demonstrates equivalent combination of education and experience. Demonstrates thorough knowledge of federal and state regulations for Medicare/Medicaid as well as managed care payer regulations. Experience MS office systems and database knowledge /queries required. Experience with other Hospital Billing systems preferred.


Additional Information:


Location:
Ackerman Rd, 700 (0921)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Annual 026

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.



Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Patient Accounting Manager


Department:
Health System Shared Services | Patient Accounting

Job Description

Job Description
SCOPE OF POSITION: The Ohio State University Medical Center processes approximately $120 million dollars per month in payments from third party payers, government sources, collection agencies and private patients. This position will be responsible for managing an incoming call center of 8 Customer Service staff and a Customer Service Supervisor. Incoming call center handles approximately 4,800 calls per month.
Position responsible for managing outsourced self-pay accounts to early out vendors, patient statement vendor relationship, and early out credit card processes. In addition, this position will assume responsibility for overseeing the Rejection/Denial process.
POSITION SUMMARY: This position, reporting to the Director of Patient Financial Services, manages operations of Patient Financial Services Customer Service department. Ensures timely and accurate resolution of patient concerns and handles escalated patient calls. Responds timely to patient letters and is point person for hospital Customer Service when quality of care concerns overlap a billing concern. This role develops metrics to track reasons for calls received by Customer Service, as well as a metric for measuring patient satisfaction with call resolution. Meets regularly with Directors/Managers of Patient Financial Services, Admitting, Scheduling, Precert, and Financial Counseling to provide feedback and develop solutions for issues identified through call reason analysis. This position is responsible for monitoring and reacting to call center level of service standards including, but not limited to, call wait times and calls returned to queue. This position will develop, monitor, and report on AR generating and/or patient friendly downtime projects that staff will perform during low call volume times.
This position will also be responsible for management of account placement and vendor relationship with two early out agencies. Monthly vendor placements are approximately $20M, with approximately $700K in monthly collections. Vendors employ 10-12 FTEs that must adhere to the policies and procedures of the Medical Centers Customer Service Department. This position will also be the primary contact for the hospitals patient statement vendor, as well as, online statement and credit card payment processing system. This position will ensure the 50,000 plus patient statements per month are processed correctly through the vendor, as well as monitor vendor expense.
In addition, this role will be responsible for overseeing the Rejection-Denial process. Responsibilities will include evaluation of current process to ensure timely and accurate routing of rejected accounts. Position will work with PFS management to improve process flows to maximize efficiency. Role will build upon current reporting metrics to accurately demonstrate rejection impact on cash flow. This position will analyze rejection trends and provide feedback to responsible areas including, Precert, Utilization Review, MIM, and PFS. This position will be tasked with minimizing denial write offs (currently 2,600 accounts per month) by identifying improvements and working with gatekeepers to implement solutions.
Primarily responsible for the management of 9 employees. (additional 2 internal, plus 10-12 vendor employees early out process).
Required Qualifications
At least five years of health care experience; bachelors degree in health care or related field, or demonstrates equivalent combination of education and experience. Demonstrates thorough knowledge of federal and state regulations for Medicare/Medicaid as well as managed care payer regulations. Experience MS office systems and database knowledge /queries required. Experience with other Hospital Billing systems preferred.


Additional Information:


Location:
Ackerman Rd, 700 (0921)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Annual 026

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.


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