PATIENT ACCOUNT REPRESENTATIVE 3 (100% FTE, DAYS)

Req #: 232535
Department: UW MEDICINE - PATIENT ACCOUNT AND SUPPORT SERVICES
Job Location: Remote/Hybrid
Posting Date: 03/22/2024
Closing Info: Closes On   04/05/2024
Salary: $3,940 - $5,640 per month
Other Compensation:
Union Position: Yes
Shift: First Shift
Benefits: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here

UW MEDICINE’S PATIENT FINANCIAL SERVICES Department has an outstanding opportunity for a PATIENT ACCOUNT REPRESENTATIVE 3

WORK SCHEDULE

Full-Time, 40 hours per week

Day Shift, 100% Remote

POSITION HIGHLIGHTS

Further your customer service skills and communication skills

Be a part of a team that supports the entire UW Medicine organization.

PRIMARY JOB RESPONSIBILITIES

Make outbound and take inbound calls with patients, their families or representatives, insurance companies, attorneys, corporate clients

Independently manage special billing programs and projects such as specialty services and institutional and corporate accounts

Obtain detailed information to assure reimbursement and contract adherence for case rate and specialty billing programs

Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities

Communicate with Medical Centers' staff, patients and/or third party payers  to obtain or verify billing information, payment, and answer questions or resolve concerns

Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff

Research and resolve underpaid accounts

Determine and post adjustments to patient accounts

Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution

Maintain spreadsheets and write original correspondence using Microsoft Excel and Word.

REQUIRED QUALIFICATIONS

High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment

OR Equivalent education/experience

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team.   Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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