PATIENT ACCESS SPECIALIST

Location: Columbia, Missouri - Hybrid remote, some on-site time required

Shift:  Clinic open Monday - Friday, 7:00 - 5:30

Department: Missouri Orthopaedic Institute Clinic

Salary Range: $14.80 - $23.32/hour - final salary based on experience

ABOUT THE JOB

MU Health Care seeks a Patient Access Specialist to ensure seamless appointment scheduling and access to essential services. As the first point of contact, you'll provide vital information to patients and providers, fostering a positive relationship with our healthcare team. By efficiently monitoring calls, you'll help maintain our commitment to exceptional customer service and uphold MUHC's esteemed image. Your problem-solving skills will play a key role in resolving access barriers, prioritizing patient care. Join our innovative and compassionate team, making a difference in our community's health and well-being! Apply now for this rewarding opportunity.

ABOUT MU HEALTH CARE  
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one 
• Generous paid leave and paid time off, including nine holidays 
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%) 
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here . 

JOB DUTIES
Provide patients with information on providers, directions to locations and special instructions. Responsible for multidisciplinary scheduling across multiple service lines. Interview caller to obtain full understanding of information being requested.

Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success.

Monitor calls and distribute work to team and/or sections for completion of requests/needs. Responsible for satisfying the customer and maintaining the image of MUHC. Participate in training and observation of new team members.

Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX/GE, Cerner, etc. appropriately within introductory period.

May complete unit/department specific duties and expectations as outlined in department documents.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

One (1) year of related experience in a medical office, hospital, medical call center, or similar customer service environment. Education may be used in lieu of work experience.

Preferred Qualifications
Additional license/certification requirements as determined by the hiring department.

Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.