Patient Access Representative

Job Summary :

The Patient Account Representative is responsible for providing outstanding customer service, ensuring a smooth orderly flow of every patient throughout their encounter. Position is responsible for providing superior clerical support to the healthcare team in all patient access areas by being timely and responsive to their needs and expectations in appointment scheduling, registration, collecting applicable time of service payments, admission of patients, and verifying patient’s medical insurances.

Major Responsibilities / Duties / Critical Tasks:

• Demonstrates professional behavior in all interactions and utilizes proper telephone etiquette during every call.
• Responsible for contacting all insurance companies and/or patients regarding delinquent physician and/or hospital accounts and attempts to obtain payment.
• Responsible for ensuring that all correspondence, denial, and/or re-bills are done in a timely manner.
• Performs patient appointment scheduling, registration, insurance verification, check-in, and check-out procedures with the goal of 100% accuracy. This includes pre-certifications and referral authorizations.
• Collects applicable co-payments, deductibles, and other fees for services rendered. Refers patients to available hospital, community, and state assistance programs as applicable.
• Keeps up to date on billing requirements of third-party payors, Medicare, Medicaid, and communicates information to other areas involved.
• Adheres to internal control established for the department.
• Other duties as assigned.

Accompanying Knowledge, Skills, Abilities and Competencies:

• Excellent communication skills, both verbal and non-verbal.
• Proven organizational skills.
• Ability to multi-task in a fast-paced environment.
• Knowledge of Microsoft Office Products (Word, Excel, PowerPoint).

Required Education / Experience:

• High School Diploma or equivalent is required.
• Two (2) years’ clerical experience in a healthcare/physician office setting is required.

The University of Texas Health Science Center at Tyler is committed to encouraging good health. As part of its efforts to achieve these goals of a tobacco-free hiring process, if you are offered a position at The University, you will be subject to a Pre-Employment Drug Screen for tobacco compounds in compliance with applicable state laws.