Patient Access Representative 1 (On-Site) (H)

Current Employees:

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The University of Miami is currently seeking a Patient Access Representative 1 (On-Site) to work at the Deering Medical Plaza in Miami. The incumbent registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS                                                                                                          

• Performs full registration, and ensures that insurance is verified and all patients’ information is correct.

• Obtains copies of insurance cards, driver’s license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.

• Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.

• Reconciles all vouchers and delivers them to designated area.

• Answers telephone calls and responds to questions and inquiries or transfers when appropriate.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High school diploma or equivalent required

Experience:

Minimum 1 year of relevant experience required

Knowledge, Skills and Attitudes:

• General knowledge of office procedures and operations.

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Skill in completing assignments accurately and with attention to detail.

• Ability to process and handle confidential information with discretion.

Department Specific Functions

Commitment to Service Excellence Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience

On-site and Remote Registration (Check in/Admission) Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement

Coordination of Care - Scheduling

Coordinate scheduling on site or remote of walk ins, add ons, and follow up appointments in accordance with established guidelines and in multiple systems, i.e. UChart Cadence/Prelude/Enterprise Billing, UMCare, and RIS/PAC.

Collections Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront

Ancillary/Clinic Support Services Perform ancillary/clinic support duties which vary by departments and specialties (i.e. ER, Admitting, CTU, Imaging, Bariatrics, Dermatology, Infertility, Mental Health, OB GYN, Oral Surgery, Pediatrics, Plastic Surgery, etc.) that include but are not limited to the following: UChart Office Assistant functions and monitoring of Provider’s In Basket Messaging, Appt. Reminder Calls, Bump lists rescheduling, scanning.

End of Day (EOD) Perform end of day duties to ensure the accuracy of all appointment/visit statuses in system

Other Duties Perform other duties as assigned based on departmental needs

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H3