Patient Access Rep I - 8-Hour Day Shift

The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. 

Patient Access Representatives provide patients with a welcoming experience, while facilitating patient’s access to care. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration.

The Patient Access Representative has a thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Ability to secure signatures on all required forms and answer any questions and clearly explain all documents.

Patient Access Representatives has strong social skills to communicate with patients and clinical staff effectively. Demonstrates competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Promotes positive customer service while working in a highly fast paced and complex environment.