Patient Access Associate

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

These positions will work 8am-5pm, Monday through Friday but will also occasionally work 9am-6pm.

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Gynecology as well as specialty clinics in sports medicine, orthopedics, physical therapy, counseling and psychological services, travel and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

The positions will function primarily as appointment schedulers working within a call center setting. Patient Access Associates will also serve as check-in /out, and receptionist for General Medicine Clinics, Gynecology, Nutrition, Dermatology, Nursing Services and Walk-In Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in these positions would answer calls and work from a web portal to schedule appointments, obtain detailed demographic and insurance information from both new patients and update information from returning patients; thus assuring accuracy in procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, Patient Access Associates will verify patient demographics, direct patient flow, and inform students to which clinic they need to report throughout Campus Health (CH). At times central check-in employees will also act as conduits of communication between the patient and various other clerical and clinical staff within CH including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. These employees will also work at various locations throughout CH where they will be responsible for scheduling appointments, verifying insurance coverage, identifying expired insurances, and referring patients to various locations as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Demonstrated competencies in assessing problems, and identifying an appropriate solution are required for these positions. The selected candidates must also have demonstrated excellent customer service skills, attention to detail, PC and electronic medical record skills are essential to these positions, as are strong written and verbal communication skills. Medical appointment scheduling, patient check-in and insurance verification experience.

Multiple phone lines experience and prior college health/healthcare setting experience preferred.

One year of medical appointment scheduling experience.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.