Patient Access Associate

Updated: 4 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime

Posting Information

Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title Admin Support Associate - Journey
Working Title Patient Access Associate
Position Number 00061614
Vacancy ID P011833
Budgeted Hiring Range $32,559-$35,500
Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Salary Grade Equivalent GN05
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule

These positions will work 8am-5pm, Monday through Friday but will also occasionally work 9am-6pm.

Department Name and Number SA Campus Health Services-650001
Date First Posted 07/21/2020
Closing Date 10/05/2020
Position Location Chapel Hill, NC
Position Posting Category Administrative/Clerical Support

Department Description

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Gynecology as well as specialty clinics in sports medicine, orthopedics, physical therapy, counseling and psychological services, travel and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The positions will function primarily as appointment schedulers working within a call center setting. Patient Access Associates will also serve as check-in /out, and receptionist for General Medicine Clinics, Gynecology, Nutrition, Dermatology, Nursing Services and Walk-In Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in these positions would answer calls and work from a web portal to schedule appointments, obtain detailed demographic and insurance information from both new patients and update information from returning patients; thus assuring accuracy in procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, Patient Access Associates will verify patient demographics, direct patient flow, and inform students to which clinic they need to report throughout Campus Health (CH). At times central check-in employees will also act as conduits of communication between the patient and various other clerical and clinical staff within CH including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. These employees will also work at various locations throughout CH where they will be responsible for scheduling appointments, verifying insurance coverage, identifying expired insurances, and referring patients to various locations as needed.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Essential Skills, Knowledge and Abilities

Demonstrated competencies in assessing problems, and identifying an appropriate solution are required for these positions. The selected candidates must also have demonstrated excellent customer service skills, attention to detail, PC and electronic medical record skills are essential to these positions, as are strong written and verbal communication skills. Medical appointment scheduling, patient check-in and insurance verification experience.

Preferred Qualifications

Multiple phone lines experience and prior college health/healthcare setting experience preferred.

One year of medical appointment scheduling experience.

Required Licenses/Certifications
Special Physical and Mental Requirements
Position/Schedule Requirements Overtime occasionally
Position Attributes Severe Weather Essential; Subject to HIPAA; Communicable Disease Mandatory
Stimulus/ARRA Funded No
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Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

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