Patient Access Associate

Updated: 3 months ago
Location: Chapel Hill, NORTH CAROLINA


Posted: 03-Dec-23

Location: Chapel Hill, North Carolina

Salary: Open

Internal Number: 270696

Vacancy ID: P018432

Position Summary/Description:

The positions will function primarily as appointment schedulers working within a call center setting. Patient Access Associates will also serve as check-in /out, and receptionist for General Medicine Clinics, Gynecology, Nutrition, Dermatology, Nursing Services and Walk-In Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in these positions would answer calls and work from a web portal to schedule appointments, obtain detailed demographic and insurance information from both new patients and update information from returning patients; thus assuring accuracy in procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, Patient Access Associates will verify patient demographics, direct patient flow, and inform students to which clinic they need to report throughout Campus Health (CH). At times central check-in employees will also act as conduits of communication between the patient and various other clerical and clinical staff within CH including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. These employees will also work at various locations throughout CH where they will be responsible for scheduling appointments, verifying insurance coverage, identifying expired insurances, and referring patients to various locations as needed.

Education and Experience:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

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About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.
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