Part-Time Information Technology Support Specialist

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  CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
  

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  CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  

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Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.

ARL/Penn State’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.

Responsibilities include:

• Assist file exchange users with password resets, MFA resets, and new account setup

• Assist file exchange users unlock suspended accounts

• Add/remove permissions to file exchange share spaces and delete inactive user accounts

• Set up new file folder structures as requested by ARL staff

• Create group permissions, troubleshoot any file access issues

• Investigate application issues, perform cause analysis, and take corrective actions

• Perform yearly audits

• Create/update documentation and frequently asked questions

• Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

Required skills/experience areas include:

• Current secret government security clearance

• Ability to express yourself and ideas successfully to others in order to provide understanding

• Past success in providing ideas in written form for clear comprehension to an audience

• Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution

Preferred skills/experience areas include:

• Motivation

• Attention to detail

• Ability to exercise discretion

• Organizational skills

Your working location will be fully on-site, located in State College, PA.

ARL at Penn State is an integral part of one of the leading research universities in the nation and serves as a University center of excellence in defense science, systems, and technologies with a focus in naval missions and related areas.

You will be subject to a government security investigation, and you must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen. 

ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC).  We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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