Part-Time Enrollment Services Support Coordinator (LOA)

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or [email protected] . For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778. 

Job Description

The University of Nevada, Reno is seeking to hire an Enrollment Services Support Coordinator at the Office of International Students and Scholars. The Enrollment Services Support Coordinator completes administrative tasks at the Office of International Students and Scholars. 

The position involves office customer service, new student “hold” and “checklist” management, immunization management, new student admission related correspondence, document processing, and international intake. As well as management of front desk staff, inventory and resource management, event support, social media management, and other duties as assigned.

Responsibilities

Enrollment and Student Outreach: 50%

• Retention: Develops and implements outreach activities designed to minimize time to graduation through follow up of stop outs and drop outs

• Recruitment: Develops and implements outreach activities designed to maximize yield of new students through social media, development of multi-media content, printed materials, web, email and phone contact

• Assists with Advanced Registration of New freshmen, placing students into English and Mathematics and English language preparation courses as needed

• Guides students through academic recovery process

• Guides students through compliance regulations within the context of Return of Title 4 funds, SEVIS, student services student employment policies, immunization requirements, submissions

• Assists students with course registration software navigation

• Responds to student inquiries, both domestic and international regarding program availability, change of major, graduation and Commencement processes; guides prospective and currently enrolled students to the appropriate academic advisor as appropriate

• Assists with transportation needs for arriving students

• Support with programming for recruitment and retention

Troubleshooting: 25%

• Troubleshoot student enrollment problems, including but not limited to student financial obligations, student visa issues, immunization compliance, pre-requisite failures, and enrollment holds

• Reconciles discrepancies in student records, advises students needing to withdraw; guides students through improper withdrawal policies as needed

• Works cooperatively with the Graduate School to troubleshoot enrollment problems as related to graduate students

Project and Financial Management: 25%

• Defines budgetary needs as required by recruitment and retention programming.

• Assists with procurement of goods and services necessary to successful program implementation

• Performs necessary operations in Workday

• Provides assessment data to determine program effectiveness

Required Qualifications

• Candidate must have graduated from high school or have equivalent education and two (2) years of administrative support experience which include experience in one or more of the following areas:

  • Maintaining records and files

  • Preparing a variety of materials using a personal computer or word processor

  • Assisting customers in completing forms and applications

Preferred Qualifications

• Completion of a Bachelor’s degree or equivalent education

• Candidate has prior international experience

Schedule

Expected hours to work per week: 32; including occasional weekends, early mornings, and evenings. 

Compensation Grade

LOA Salaried

Exempt

Full-Time Equivalent

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at [email protected] .

Attach the following attachment(s) to your application

Resume/CV – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (required)

Contact Information for Two References – (required) Please include name, contact information, and relationship.

This posting is open until filled

Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). 

About Us

The University of Nevada, Reno is a leading American public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves 21,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.”

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine – and it delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. In recent years, the University has expanded to include two additional locations: the Redfield Campus in south Reno and the Wayne L. Prim campus in Incline Village, which is the home of the University of Nevada, Reno at Lake Tahoe.

 As part of the Nevada System of Higher Education – comprised of two research universities, one state college, four community colleges and an environmental research institute –  the University is committed to developing strong partnerships with each of these institutions for the benefit of all Nevadans.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its nearly 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education.

For more information, please visit the University’s website .

University of Nevada, Reno