Parking Customer Service Supervisor

University of North Carolina Wilmington, United States

Updated: 18 days ago
Location: Wilmington, NORTH CAROLINA
Deadline: 10 Apr 2024

Posting Details
Posting Details


​Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy ,and the employee assistance program , many of which are offered free of charge.
Recruitment Range $41,253 - $48,733
Vacancy Number S02386
Position Title Administrative Supervisor
Working Title Parking Customer Service Supervisor
Competency Level Journey
Home Department Auxiliary Services - 35310
Primary Purpose of Organizational Unit
The mission of the Department of Auxiliary Services is to provide quality goods and services to the University at a fair and reasonable price. These services are designed to support the educational mission of the University and enhance the efforts of members of the University community.
The Parking and Transportation Program is a fee-for-service program that has a major impact on visitor impressions of the university and a significant impact on student, faculty, and staff impressions of the workplace as a friendly, pleasant environment and an indirect impact on their productivity.
The Program must be customer-focused. The Program must seek ways to park cars while minimizing the visual impact efficiently; handle special events in the most efficient manner; reduce traffic on campus; allocate parking fairly; and enforce parking regulations fairly.
The Parking and Transportation Program administers all phases of parking operations, including special event parking; permit registration and distribution; parking allocations to user groups; visitor parking; mobile payment operations; enforcement, petitions, and appeals; and recording/collections of fees and fines. The Parking and Transportation Program encourages and plans for transportation alternatives to single occupancy vehicles with carpooling incentives, shuttle services, and an infrastructure supportive of pedestrians and cyclists.
The Parking and Transportation Program provides the data and impact analysis to be used in planning physical plant improvements, such as surface lots, parking decks, sidewalks, bike racks, and bike lanes and paths.
College Business Services - 35300 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus
Brief Summary of Work for this Position
The duties of the Parking Customer Service Supervisor include:
  • Supervising, directing, supporting, and evaluating the customer service support team with professional expertise in customer service excellence
  • Establishing deadlines and priorities of regular work assignments of the unit over a short and long-range period
  • Assessing the needs of the unit and recommends or makes minor changes in workflow, procedures, or assignments to accommodate changing priorities
  • Providing detailed information on rules, regulations, policies, and/or procedures to staff and customers by having extensive knowledge of the policies and procedures and how to apply them to support the mission of the department
  • Assisting as the departmental accounting liaison
  • Acting as departmental purchasing assistant; assists with accounts payables and accurately records and tracks cash, checks, deposits, and payments received
  • Assisting in the research of potential expenditures and provides data to higher management
  • Reconciling accounting reports to banner and performing journal entries


This Position is responsible for recording financial data and assuring its accuracy. May assist the parking appeals coordinator and collections agent as needed. Determines the need for formal training to supplement on-the-job training, identifies external sources for training, recommends expenditures for training to management, and allocates time for completion of training.
Minimum Education and Experience Requirements
High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.
Preferred education, professional skills and experience
  • 2 years supervisory experience in a parking customer service or closely related field 
  • Technical knowledge is preferred as current technologies exist and additional high-tech equipment comes online to campus frequently
  • A strong working knowledge and the ability to use a computer and other devices, run multiple software, and create reports used during the performance of duties
  • A substantive working knowledge of the UNCW Parking Rules and Regulations and any related state laws and university and department/UNCW policies and procedures as required
  • This position must have the ability to communicate in written and oral form effectively, be courteous when dealing with the campus community, make sound decisions under stressful situations, and establish and maintain effective working relationships
  • This position requires significant knowledge and experience with administrative office policies, procedures, systems, and practices
  • It requires an ability to be a team player
  • A basic knowledge of accounting principles is needed as this position may assist in these processes
Required Certifications or licensure
Must have completed level three of the UNCW Finance training.
FTE 1.0 (40 hours per week)
Months Per Year 12 Months
Work Days Monday - Friday
Work Hours 8:00 AM - 5:00 PM
Type of Position Permanent
Anticipated Ending Date if Time-Limited
Position Number 1740
Job Posting Date 03/27/2024
Posting Close Date 04/10/2024
Number of Openings Single Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
EEO Statement
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting https://jobs.uncw.edu/postings/31717

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