OTP Operations & Staff Resources Lead

Apply now Job no:537052
Work type:Staff
Location:Channel Islands
Categories:Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Office of the President

Administrative Analyst/Specialist - Exempt II

RESPONSIBILITIES & DUTIES: 

Operations: Provides OTP front desk reception coverage and manages mail distribution. Schedules, assigns, and oversees the hiring, supervision, workflow, and time reporting of OTP student assistants. Directs, reviews, and evaluates work standards of student assistants and provides performance feedback; determines office needs and provides associated professional development and mentoring for student assistants. Makes recommendations for changes to and drafts new OTP procedures as needed. Performs independent research to provide solutions for a wide range of complex problems that are imaginative, well-developed, thorough, and practical. Makes in-depth analytical studies and investigations which have a broad impact and prepares reports with recommended courses of action. Assists with the completion and distribution of letters on behalf of the OTP including Presidential appointment letters, end-of-year thank you letters, letters/materials to grade school students, etc., and maintains associated files. Ensures excellent  customer service is delivered to all constituents, visitors, and callers interacting with the OTP. Coordinates with Information Technology Services to create and/or maintain OTP division webpages as needed. In collaboration with OTP staff, assigns students to assist with making reservations for transportation and parking needs, serving as greeters to guests, and coordinating communication to OTP and UA staff regarding the ‘R’ parking lot as needed. Coordinates all domestic and international travel, which includes conference registration, lodging, ground transportation, passport/visa arrangements, and associated travel reimbursements for OTP administrators and staff as needed including non-CSUCI employees supporting Presidential initiatives. Prepares business, cell phone, and mileage reimbursements. Serves as lead for ordering office supplies and other materials for OTP staff.

Staff Resources: Provides leadership for the preparation and execution of initiatives related to staff resource allocation management and tracking. Serves as liaison with HR front office staff regarding HR questions, concerns, or processes. Coordinates the completion, review, processing, and tracking of documents and processes related to staff resources including employee requisitions, position descriptions, special pay authorization and consultant forms, recruitment, separation and clearance, directory maintenance, and personnel files for the division; ensures all personnel paperwork is tracked and stored appropriately. Leads the coordination of OTP employee recruitment and hiring process including drafting, reviewing, and formatting position descriptions; creating CHRS job postings; advertising vacancies; assists with scheduling interviews for OTP search committees, and monitoring OTP recruitments to ensure timeliness of interviews and communication with applicants.

Ensures all formal OTP list serves, directories, shared drive folders, and other files related to staff resources are properly organized, maintained, secured, and archived. Maintains up-to-date organizational charts for the division, as well as coordinating bi-annually with divisional executive admin support staff to obtain organizational charts for filing within OTP files. Monitors employee entries in the CHRS  system to ensure timely completion of absences or no leave taken. Maintains spreadsheets and tracking systems regarding classification reviews, performance reviews, and related information. Responsible for creating and providing various trainings, presentations, and correspondence related to staff resources. Develops resources for recruiting, interviewing, hiring, onboarding, evaluating, and separating professional and student employees within the division that align with University and CSU policies and procedures. Assists with establishing and overseeing a system for implementing Position Management for student employees within the division including monitoring the use of numbers and completing paperwork as needed. Works closely with the OTP Budget & Events Lead and the Budget office to monitor position management for the division and suggests changes when necessary. Assists the OTP Budget & Events Lead with reviewing monthly payroll reports as well as researching and resolving issues regarding staff salary and payroll.

Special Projects: Works closely with the Presidential Aide in providing ongoing coordination and support for special projects and initiatives for the Office of the President. Duties may include researching and synthesizing information for the benefit of special projects or initiatives and organizing information to be accessible for relevant partners. Ensures progress on timelines and milestones and regular communication with stakeholders. Assists with temporary or permanent exhibits or art displayed within the OTP suite or Rush Hall. Maintains relevant contact information for government officials and their staff at local, state, and national offices. Creates spreadsheets, databases, PowerPoint presentations, and other related documents for a wide range of division-wide projects, reports, and presentations as needed. Assists with special division-wide projects as needed. May provide support for divisional meetings and events as needed. Assists OTP areas including Communication & Public Relations (CPR), Community & Government Relations (C&GR), Regional Educational Partnerships (REP), Institutional Research (IR), and Ombuds, in support of special projects and initiatives.

Performs other related duties as assigned.

REQUIREMENTS OF POSITION: 

Education: Bachelor’s degree required.

Experience: At least five years providing progressively responsible administrative and logistical functions working with personnel  and/or state-run environments. Experience working in a higher education office environment strongly preferred.

Other Knowledge/Skills: Must be trustworthy and reliable in the handling of confidential materials and information. Demonstrate a high degree of initiative, dependability, and creativity in the performance of tasks. Must be organized and follow directions with minimal supervision and complete tasks with interruptions. Must be adaptable to emerging priorities and needs. Must be able to interpret and apply policies and procedures independently and use judgement and discretion to act when precedents to not exist. Must have the ability to work independently and as a part of a team. Must be able to coordinate work projects, determine priorities, set and meet deadlines, and complete projects accordingly. Ability to track and coordinate highly detailed projects in a well-organized and efficient manner. Must demonstrate excellent leadership, interpersonal and organizational skills. Strong oral and written communication skills. Requires the ability to establish and maintain effective working relationships with a wide range of constituents from diverse backgrounds and to work effectively in a highly consultative and collaborative environment. Must have a positive and customer-service oriented professional orientation and, when needed, be able to assist OTP visitors who may be distressed and/or difficult. Must represent the Office of the President in a professional manner and appropriately represent the Office of the President when working with students, staff, faculty, donors, government and local officials, and community members. Requires knowledge of Microsoft Office suite including Word, Excel, PowerPoint, as well as Adobe products.

Some travel may be required as needed. General schedule will be Monday-Friday, 8:00 a.m. to 5:00 p.m., evening and weekend hours may be required with advance notice when possible.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Hiring Range: $6,000 to $6,667 per month

Advertised:March 13, 2024 (9:00 AM) Pacific Daylight Time
Applications close:Open Until Filled