Organization Change Management Director, Security and Network Transformation Program

Details

Posted: 13-Apr-24

Location: Los Angeles, California

Salary: Open

Categories:

Staff/Administrative

Internal Number: 1895

Department Summary
Situated on 419 acres, five miles from the Pacific Ocean, the University of California, Los Angeles (UCLA) is enriched by the cultural diversity of the dynamic greater Los Angeles area, as well as the geographic advantages of Southern California. One of the world's preeminent public research universities, UCLA is an international leader in breadth and quality of academic, research, health care, wellness, cultural, continuing education and athletic programs, with more than 5,200 faculty members who teach approximately 47,500 students in the UCLA College and 12 professional schools. UCLA is consistently ranked among the top institutions nationally for research funding, having generated $1.7 billion in research grants and contracts in the last fiscal year alone. The Information Technology Services (ITS) department at UCLA is a vital part of the university community, providing essential technology services and support to ensure the campus can effectively pursue its mission. It is UCLA's spirited tradition of thought leadership and commitment to excellence that enables an ambitious and resourceful approach to transforming our networked, ever-changing campus environment.
Position Summary

The University of California, Los Angeles (UCLA) Information Technology Services is seeking a dynamic Organizational Change Management (OCM) Director deeply dedicated to service excellence. The OCM Director will play a pivotal role within the UCLA's Security and Network Transformation Program team. The responsibilities will involve close collaboration with the Assistant Chief Information Officer (ACIO), Strategy, Planning & Operations, Chief Information Security Officer (CISO), and Deputy Chief Information Officer (DCIO). Together, the position will oversee the conception and implementation of innovative change initiatives designed to bolster campus information security tools and practices, as well as unify the network infrastructure. The role will encompass a broad portfolio of projects, including the deployment of cutting-edge tools and technologies to elevate information security practices on campus. Additionally, the position will be instrumental in crafting comprehensive educational and awareness programs, fostering a deeper understanding of robust security practices within the community. This position will lead the change management efforts needed to establish a unified architecture to support innovative technologies, centralize network operations for enhanced service delivery, and prepare ITS to vigilantly monitor and safeguard against security incidents through a unified network architecture. The OCM Director will be an integral member of the OCM Center of Excellence (COE), responsible for coordinating change activities across UCLA's Security and Network Transformation team. This position will be pivotal in providing insights into the benefits and risks associated with the rollout of new tools, technologies, experiences, and opportunities. Guiding the Security and Network Transformation change management team, this position will establish a standardized change management methodology, comprising processes, activities, tools, KPIs, and reporting strategies, aligned with UCLA's vision and strategic goals. In this role, the incumbent will champion the university's culture and values, ensuring that change initiatives align seamlessly with the institution's core principles.

 

General responsibilities include the development of the OCM strategy and approach by gathering inputs from the functional team, technical team, and other key stakeholders; providing guidance to the OCM team in managing and executing these strategies and approaches; creating a detailed OCM work plan for communications, training, and organizational activities, collaborating closely with the Program Management Office; monitor and regularly report on change efforts and progress using common project management activities; oversee the team and all related work concerning stakeholder engagement, OCM, communications and training activities; design and supervise stakeholder engagement plans through stakeholder assessments; assess change impacts and define appropriate change actions.- Drive organizational change using effective communication methods such as town halls, survey tools, and focus groups; collaborate across the university to provide thought leadership and change management guidance, fostering organizational readiness and supporting sustained transformational change; stay updated with industry standards, best practices, and trends in higher education; lead continual improvement efforts to enhance the effectiveness of change activities; conduct and oversee change readiness assessments; contribute to the design and implementation of hyper-care and sustainability strategies; foster an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders; manage team member development, assisting them in setting and achieving goals for their career growth.

Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

10+ years experience in one of the following fields: communications, marketing, information technology, or higher education. (Required)

Experience in the successful delivery of change management services using defined methodology, stakeholder engagement, sponsorship alignment, communication planning, training and readiness. (Required)

Experience supporting customer needs and articulating a strategy that motivates others to action. (Required)

Demonstrated experience in building and managing exceptional teams and providing consistent feedback to achieve results in line with strategic goals. (Required)

Experienced in supporting customer needs and articulating a strategy that motivates others to action. (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Experience with large-scale security or infrastructure change management implementations. (Preferred)

Exceptional general communication skills including writing, copyediting, presentation, and session facilitation. (Required)

Proven track record of building strong collaborative relationships with senior stakeholders to achieve results in line with strategic goals. (Required)

Strong project management and organizational skills with the ability to manage several projects and deadlines simultaneously. (Required)

Ability to synthesize complex materials and craft creative, persuasive messaging for a variety of audiences. (Required)

Ability to manage necessary resources to resolve problems in a timely and effective manner. (Required)

Skill to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers. (Required)

Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered
99-Policy Covered
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Communications%20Manager%201%20(PASIREQ_225)

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About University of California Los Angeles
Why work at UCLA? Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
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