OPS Student Account Services Concierge

Job Summary

The OPS Student Account Services Concierge will assist the Student Account Services department by performing front desk functions such as greeting and directing students, faculty, and visitors, and providing support for projects. This role plays a pivotal role in maintaining a positive and professional atmosphere within the lobby area, ensuring all visitors feel valued and supported.

Job Description

Job Duties:

• Greet visitors (students, parents, staff, faculty, vendors)
• Direct all visitors to check-in system for assistance.
• Answer general questions and route visitors to the appropriate department.
• Assist with projects as needed.
• Assist with FTIC (First Time in College) students and families during Eagle View Orientation.
• Manage the lobby traffic flow and keep suite area organized.

Other duties

• Performs other job-related duties as assigned.

Additional Job Description

Minimum qualifications

• High school diploma or equivalent
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook)

Knowledge, skills, and abilities

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Understand and adhere to written standards and procedures.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
• Active listening skills with thoughtful questioning.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to process and handle confidential information with discretion.