OPS Adaptive Services Specialist

Job Summary

The OPS Adaptive Servicwill support the Office of Adaptive Services by performing front desk functions, such as answering and directing calls, working with the computerized schedule and records, greeting and directing students, faculty, and visitors, and assisting with reports and data management records. The OPS Generalist will also assist with test proctoring, tabling at promotional events on campus, conducting student intakes and providing accommodations, and assisting with technological functions, such as the website and Clockwork.

Job Description

Typical Duties:

• Assists with intake and assessment of all new students in Adaptive Services
• Maintains and updates a database of all Adaptive Services students on a daily basis
• Assists with all test proctoring functions, including scheduling, proctoring, instructor communication and handling of exams
• Assists with providing accommodations and services to students, such as serving as a reader or scribe, sighted guide, and facilitating note taking
• Establishes communication between professors in all colleges in order to maintain reasonable and appropriate accommodations for all students
• Assists with programming initiatives, such as peer mentoring, event tabling, study strategy workshops and other programming provided by Adaptive Services
• Review and organize office data for reporting
• Answers phone, directs calls, takes messages for office staff
• Provides general information to callers and guides them to the website, as appropriate
• Schedules appointments for staff
• Assists with maintaining website and data management system
• Assists with coordinating and scheduling accommodations for students
• Maintains confidentiality regarding student records and case information
• Performs other duties as assigned

Additional Job Description

Required qualifications:

• High School Diploma
• Computer proficiency in MS Office
• Flexibility to work various office hours

Preferred qualifications:

• AA degree or equivalent professional experience
• Experience working with individuals with disabilities
• Experience working in higher education

Knowledge, Skills and Abilities

• Excellent interpersonal, verbal, and written communication skills.
• Ability to accurately prepare written and electronic documents.
• Ability to exercise good judgement.
• Ability to multitask and work under pressure.
• Ability to meet deadlines for work assignments.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to establish and maintain a good rapport with university faculty, staff, students, and the general public.
• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.