OPO Hospital Services Specialist 2

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The Life Alliance Organ Recovery Agency http://laora.org at the University of Miami is currently seeking a full time OPO Hospital Services Specialist 2. The Hospital Services Specialist 2 is responsible for creating and implementing strategic efforts in assigned hospitals for the purpose of facilitating organ and tissue donation. Through the ongoing assessment of hospital performance data, the Hospital Services Specialist will build a knowledge base of each hospital’s donor potential, staff, functions and processes. The Hospital Services Specialist will develop strong working relationships at all levels with hospital clients, determine needs relative to the donor process, create invested donation advocates, and implement action plans to maximize donation.

CORE JOB FUNCTIONS:

• Develops and coordinates programs with medical service providers in order to improve the hospital’s competitive position

• Assists appropriate staff when needed in the procurement of any needed medical records or information pre or post recovery i.e. x-rays, EMS runs, etc

• Educates the pre-hospital care provider community in order to keep them informed of the changes in the standards of care they are required to deliver, market the hospital full ranges of services to the provider community, and develop a stronger relationship between the hospital and these providers

• Acts as customer service liaison between the hospital and service providers with the objective of establishing and strengthening relationships as well as increasing the number of patients that these services bring to the hospital
  Develops and coordinates marketing and educational programs aimed at promoting and increasing the full range of services within area hospitals

• Maintains hospital referral base and implements strategies aimed at increasing and improving performance outcomes in all hospital services

• Sustains relationships with referring physicians and nursing staff, and initiates changes in practice to increase the quality of the hospital services

• Establishes multi-disciplinary councils to develop standards of practices that will optimize outcomes

• Participates in collaborative hospital committees, departmental/administrative meetings in assigned hospitals

• Performs public and professional education or other hospital development functions on an as-needed basis

• Other duties as assigned

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in healthcare, social work, nonprofit management, education, communications, or similar field.

• A minimum two years’ experience working in health care, communications, or OPO/Tissue Banking field is required.

• Experience with physician-relations is highly preferred. Relevant OPO experience is a plus

Department Specific Functions:

• Create and maintain key hospital relationships with physicians, nursing, administration and other hospital service lines by providing a high level of service through timely and ongoing communication and visibility. The Hospital Services Specialist will continually seek opportunities to ensure optimal donation processes and outcomes.

• Work collaboratively with hospital leaders, administrators, physicians and nurses to build comprehensive donation systems that clearly identify policies, procedures and resources. Ensure that all aspects of the organ and tissue donation process are understood and outcomes exceed regulatory requirements.

• Participate on appropriate hospital-wide committees, recruit key hospital personnel, including at least one critical care physician, to serve as donor program champions, and advise on policy and procedures.

• Identify opportunities for process improvement and work with appropriate staff to create a culture of donation within the hospital and surrounding community. Develop and maintain client hospital profiles, conduct needs assessments to identify challenges in the donor process, and implement customized strategic plans to increase donation with the hospital.

• Implement hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments.

• Round regularly in the hospital including the Emergency Department and Intensive Care Unit(s). Provide on-site referral follow up within two business days for on-going organ referrals. Document and update pertinent health information in LAORA’s medical record system. Collaborate with the medical team, review the plan of care, advocate for clinical interventions, facilitate effective communication and coordinate with LAORA clinical team as appropriate.

• Proactively provide assistance to donation team members by anticipating challenges, intuiting opportunities and responding on-site to cases. In the absence of a clinical team member, facilitate the initial referral process, lead team huddles, coordinate the donation discussion, advocate for brain death testing and/or medical interventions as appropriate with a physician in order to ensure the opportunity for donation is preserved.

• Conduct and evaluate medical records to determine donor potential, review missed referrals, and evaluate efficiency of the hospital donor program. Compile, analyze and report data to hospital partners on a monthly basis with the aim of improving donation processes and conversion rates.

• Provide regular feedback to hospital clients and LAORA team members on results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, Hospital Services strategies, and plans for future activities. Evaluate client satisfaction, promote best practices and serve as an expert resource on the donation process.

• Responsible for the development and creation of visual awareness of donation in all hospitals.

• Maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies, and other pertinent procedural documentation. Responsible for maintaining a current file of each hospital’s brain death, withdraw of support, and any other relevant policies. Responsible for ensuring each of the above policies meets the clinical needs of the organization and current policies are uploaded to the appropriate internal electronic system.

• Obtain and implement electronic medical record (EMR) access for LAORA staff at each assigned hospital. Facilitate opportunities to enhance the medical record process with hospital, Information Technology, and LAORA staff.

• Will mentor and serve as a trainer for new Hospital Services Coordinators on all aspects of the Hospital Services role. Evaluate the progress of the new staff person and give constructive verbal and written feedback about specific goals and objectives. Identify areas in which further training is indicated and provide feedback on progress. Utilize effective communication and relationship skills to develop a positive mentor relationship with trainee.

• Provide regular updates to the Communications department regarding hospital achievements for the newsletter, brochures, information packets and the annual report.

• Other duties as assigned.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H8