Operations Specialist

Details

Posted: 11-Jan-24

Location: Fairfax, VA, Virginia

Salary: Open

Categories:

Staff/Administrative

Internal Number: 10000386

Department: Information Technology

Classification: Computer Ops Tech 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Telework Friendly: No

Pay Band: 03

Salary:  Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

Enterprise Infrastructure Services (EIS) is a department of the Information Technology Services (ITS) Enterprise Infrastructure Division (EID). EIS provides technical information and assistance to support the users of technology at George Mason University. The EIS groups (Support Center, Desktop, and the Data Center) provide first and second tier technical support; microcomputer support; enterprise system monitoring; hardware and software maintenance; disaster recovery; and system backups.

About the Position:

The purpose of the Operations Specialist is to monitor and control access to the facility that houses critical IT infrastructure at the university. The position also coordinates support for outages that are detected by our software or reported by the user community. The position was established so that monitoring of the facility occurs around the clock 24/7 365 days/year, with this specific position supporting that effort between the hours.

Responsibilities:

Access Control, Environmental, Systems, and Network Monitoring:

• Maintains strict access control to the facility by challenging, and correctly logging all visitors that access the site, according to data center procedure;
• Demonstrates working knowledge of the university's enterprise computer systems and network infrastructure, sufficient enough to assist other functional groups;
• Must apply predetermined solutions to reoccurring outages and issues affecting IT services, and respond to assist other support personnel with resolution of all IT outages; and
• Escalates all issues of unknown precedence to the manager for consultation prior to taking corrective action.

Tracking and Logging, Vendor Maintenance Coordination and Outage Coordination:

• Demonstrates the ability to correctly track and log all activity encountered during the shift along with any problem resolution information or instructions;
• Forwards all unresolved issues to the oncoming shift along with its current status, ensuring that the issue was logged as briefed at shift turnover;
• Monitors the ITS Alerts folder for any alert request for outages affecting IT;
• CMDB database for all change and updates to IT services and systems; and
• Provides direction and training to new hires/coworkers, and demonstrates a positive work ethic at all times.

Communications, System Backup Processing:

• Demonstrates the competence to interpret and communicate information, ideas, and instructions at the technically appropriate level to customers, vendors, and other support personnel;
• Ensures that log entries are well written, totally precise and accurately detail all call and information received;
• Assists with the formulation of the Daily Status Report, taking corrective action and questioning documented events prior to accepting shift turnover; and
• Communicates all relevant information concerning outages or instructions to the on-coming shift.

Required Qualifications:

• Associate's degree in related field;
• Must have a good working knowledge and applied skills of current data center technology including:
  • Basic understanding of fundamental network operations;
  • Possess good working knowledge of contemporary computer hardware and data processing operations;
  • Good oral and written English communication skills;
  • Must be eligible to work in secure computing environments including International Traffic in Arms Regulations (ITAR) and Controlled Unclassified Information (CUI).

Preferred Qualifications:

• Vocational or technical training in related field;
• Demonstrated good working knowledge of contemporary computer hardware and data processing operations; and
• Demonstrated experience working in a medium to large data-center environment.

Instructions to Applicants: 

For full consideration, applicants must apply for the Operations Specialist at https://jobs.gmu.edu/ ; complete and submit the online application; and provide a cover letter, resume, and a list of three professional references with contact information. This position has the following working hours: 7am-3:30pm Sunday through Thursday.

Posting Open Date:  January 10, 2024

For Full Consideration, Apply by:  February 8, 2024

Open Until Filled?:  Yes

 

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About George Mason University
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission.We prepare Mason stu...dents for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.We Are in Virginia. But We Serve the World.Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.Washington, D.C.: Land of Opportunity.Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.Enriching Work Environment.We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.Diversity.Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.Interacting with people from a variety of backgrounds will:•Widen your outlook of the world,•Show you how to work and collaborate with people of differing views,•Expose you to new perspectives from people with disparate life experiences, and•Give you the social skills to interact with all kinds of people.Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.Campus-Wide Accessibility.Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.Accessible.We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.Social and Cultural Venues.Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.
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