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Job Detailsnbowman 2021-07-13T22:59:00-07:00
15483
Operations Manager, Patient Communication Center – Agoura Hills
Work Location
Agoura Hills,CA
Job #15483
Work Hours
Various Days/Various Shifts
Employment Type
career
Duration
Indefinite
Salary Range
$5116.67 – $10116.67 Monthly
Posted Date
July 22, 2021
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Apply as Internal/Current Employee
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You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
JOB DUTIES
JOB QUALIFICATIONS
JOB DUTIES
Responsibilities
Under the Director of Operations our Patient Communication Center Manager will implement call center strategies, identify ways to improve systems and processes; and most importantly, lead and develop over 100 patient communication representatives, manage access for over 30 practices and 60 – 80 physicians.
JOB QUALIFICATIONS
Qualifications
Required:
- Proven experience in process improvement, change management and overall operational excellence
- Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills
- Presentation/Communication Skills
- Excellent interpersonal and written communication skills
- Build Effective Teams
- Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
- Technical Skills/Learning
- Strong quantitative and analytical skills
- Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
- Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
- Strong Verbal and written communication
- Decision-making/Problem resolution
- Customer Service
- Contact Center operations
- Patient relationship management approaches
- Healthcare management and operations
- Public presentation
- Team Work
- Organization and time management
- Ability to multi-task and meet deadline
Preferred:
- Bachelor’s degree or equivalent work experience
- Minimum of three years of Call Center operations experience
- Supervisory experience
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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