Operations Coordinator, Undergraduate Admission

The Operations Coordinator, Undergraduate Admission will provide customer service to prospective students, their families, and school officials, and will provide operational support to all enrollment-related processes.
This is a 10-month position.

WHAT YOU WILL DO

• Provide all manners of service to customers related to admission and general college information via phone, email, and mail.
• Along with colleagues, manage the general admission email account and respond to a high volume of email and phone calls daily. Gain a high-level understanding of the admission process and procedures in order to answer such questions.
• Provide administrative coordination and support for marketing initiatives, events, and admission interviews.
• Perform high volume of data entry (electronic and paper-based) including, but not limited to admission inquiry, applicant credentials, and possible interview scheduling within the office CRM, Slate. Provide back-up support to GPA re-Calculation team during peak application review times.
• Work in with collaboration with members of the enrollment staff to support special projects as assigned. Provide back-up support to customer service/front-desk coordinator including but not limited to daily lunch coverage, vacation and sick time, and other coverage as assigned. 
• Adhere to enrollment business processes and systems (i.e., data integrity protocols) on an ongoing basis.
• Assume additional responsibilities as requested

YOUR TEAM WILL INCLUDE

N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

• Associate’s Degree or equivalent
• At least 1-3 years of related work experience.
• Exceptional customer service orientation.
• Demonstrated ability to work creatively and efficiently, both independently and as part of a team.
• Commitment to a diverse working environment and to cultivating a diverse community.
• Excellent public speaking, interpersonal, and written communication skills.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and all Google Drives.
• Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
   

HOW AND WHERE YOU WILL WORK

• Requires work onsite 5 days a week; the on campus requirement is subject to modification based on organizational need
• Willingness to works evenings/weekends as needed
• Must be able to work during critical admission weeks during the year, to be determined by the manager.

ADDITIONAL SKILLS YOU MAY HAVE

• Bachelor’s Degree preferred