Operations and Project Manager

University of North Carolina at Chapel Hill, United States

Updated: about 1 month ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 05 Aug 2024

Posting Information
Posting Information


Department University Development Office-250100
Career Area Public Relations/Communications/Marketing
Is this an internal only recruitment? No
Posting Open Date 07/23/2024
Application Deadline 08/05/2024
Position Type Permanent Staff (SHRA)
Position Title Business Services Coordinator - Advanced
Salary Grade Equivalent GN09
Working Title Operations and Project Manager
Position Number 20065630
Vacancy ID P019389
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday-Friday, 8:00am – 5:00pm
Occasional evenings and weekends
Work Location CHAPEL HILL, NC
Position Location North Carolina, US
Hiring Range $50,000 - $58,800
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
University Development’s purpose is to support the mission of the university by raising private resources to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized services to all development offices throughout the University, serving as a focal point for annual giving, application development and IT support; campaign management; constituent programs; corporate and foundation relations; donor relations; gift planning; gift services; industry relations; marketing/communications; parents giving; principal gifts; prospect management, research and analytics; regional programs; scholarships and student aid; talent management; university events; and volunteer engagement. Carolina Development is proud of its donor-centered philosophy, pursuing activities that always respect the interests and intentions of the donor as well as the University. The organization’s collaborative nature is a critical component to fulfilling our mission of raising private funds to benefit the university. Location, Location, Location *Want to live in Chapel Hill? If so, we have tons of perks to offer you. Discounts and access to many UNC-CH athletics, Performing Arts, Gym memberships and many more on campus and local community opportunities along with a perks program that provides employees with over 800 local deals. *Want to live outside of Chapel Hill but still in the area? You have a choice of smaller communities, cities, or even suburbs in areas like Raleigh and Durham. Both living experiences offer a multitude of advantages designed to fit your needs and still enjoy the perks offered by UNC-CH. Tuition & Fee Waiver Program: Check out our Tuition & Fee Waivers Programs – https://hr.unc.edu/benefits/educational-assistance/tuition-waivers/ Benefits: Explore the benefits of working at UNC-CH – https://hr.unc.edu/benefits/ We welcome applicants from all backgrounds and transferable skills!
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station in Chapel Hill, NC.
Reporting to the Executive Director of Marketing, the Operations and Project Manager partners with colleagues throughout the University Development Office and OneCarolina community to help plan and manage marketing and creative projects. The individual in this position is a skilled problem solver with the ability to communicate effectively with a variety of stakeholders, has a positive attitude, and displays a willingness and flexibility to help meet department/university goals in any capacity. Efficiency and expert-level organizational skills are a must managing expectations is as important as managing projects. The individual in this position takes initiative and is results oriented. The position works closely with the UDO Marketing and Communications team and business partners to define project goals and identify metrics for success. This position develops processes, milestones, and timelines to create and write project plans that ensure projects meet objectives and align expectations, taking appropriate action to overcome obstacles where necessary. This position will coordinate resources and partner with cross-functional teams. This position will liaise with project stakeholders and report on progress using the appropriate tools, guaranteeing quality data in our project management system. This position will also develop quantitative reports to assist leadership in understanding project impact.
Specific duties include:
TEAM STRATEGY AND PLANNING
Lead UDO Marketing team meetings to review weekly/monthly priorities and goals. Participate in UDO Marketing Directors’ meetings to review new projects and potential challenges and provide recommendations. Advise directors on operational roadblocks and challenges; recommend actions for improvement. Work with Executive Director of Marketing and Director of Marketing to establish annual departmental goals and plan team building opportunities for the UDO Marketing team, including bi-annual team retreats. Collaborate with project and account managers to manage traffic and determine whether there is more work coming in and whether there is a need to push back deadlines, hire contractors, or plan potential hires. Ensure that work for creative and production teams is equally distributed.
PROJECT STRATEGY AND TRAFFICKING
Routinely monitor project management software, protocols and processes to ensure teams are working at maximum ease and efficiency. Audit and organize UDOM service list and make recommendations for long-term strategies and action plans to increase efficiency. Identify where team could do less or more to effectively support 400+ person development operation. Manage project intake and assignment. Advise Marketing Managers, who manage individual projects, based on knowledge of service list and project load. Traffic projects according to team member bandwidth/availability and track progress to completion.
ASSET MANAGEMENT
Routinely monitor Development collateral to identify and replace outdated content as needed. Ensure collateral is easily accessible on intranet for Development colleagues across campus.
AGENCY MANAGEMENT
Act as the primary point of contact with agency(ies) hired to support UDO fundraising, campaigns, etc.
BUDGETING AND FINANCE
Work with Executive Director of Marketing and Communications to build departmental budgets and ensure all estimates and expenditures are tracked in the budget. Work with UDO finance team to reconcile credit card receipts and process invoices from freelancers and vendors. Oversee Requests for Proposals, as needed.
Minimum Education and Experience Requirements
Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
The ability to skillfully identify and manage areas of operational improvement based on the needs and strategies of multiple marketing and communications teams, including writers, designers, photographers/videographers, web developers and marketing managers. Balance the priorities of a 15+ person team — that supports a 400+ development operation — and prioritize projects for maximum impact and support for the team. A high degree of technical acumen, data focus, love for details, and a passion for helping get things done as a team. Love puzzles and problem-solving and are driven to find solutions, being creative where necessary to help the entire team make the largest impact on the university and our donors. A ‘people’ person and work well with others. See situations/challenges from multiple perspectives and provide recommendations that lead to solutions. Enjoy working in a fast-paced environment. Have demonstrated a deep technical knowledge of project management systems and an eye for efficiency. Have experience working in marketing and/or fundraising.
Preferred Qualifications, Competencies, and Experience
Experience working on a fundraising team and knowledge of donor engagement, solicitation and stewardship strategies. Experience using Basecamp project management software. Experience managing departmental budgets. Experience working with agencies.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Weekend work occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/285026

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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