Operations and Access Specialist

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Reporting to the Library Operations Manager, Sr., the Operations and Access Specialist serves as a primary information source for users at the point of entry setting the tone for the user experience at the Robert W. Woodruff Library. The Operations & Access Specialist provides exemplary customer service to patrons, including directional and informational assistance, circulation, and learning commons assistance. The Operations & Access Specialist maintains documentation and internal communication and assists with student training. The Operations & Access Specialist may provide support as needed for library events and projects. Operations & Access Specialist maintains a conducive environment for learning and studying ensuring safe and secure spaces and providing 24/5 access for library users.

 

JOB DESCRIPTION:

 

• Provides complex library user services and research assistance to the university and external communities.
• Provides access to information, resources, and materials by using a specialized knowledge of electronic databases, microcomputer applications, complex reference tools, and/or foreign languages; these may include the Internet, CD-ROMs, and on-line databases.
• May create bibliographic access to research materials (government documents, manuscripts, and other resources) using a specialized knowledge of national standards, electronic reference sources, and complex reference tools.
• May provide physical access to materials employing specialized techniques relating to conservation, binding, reproduction, and/or reformatting.
• May verify bibliographic information on-line and prepare requests for borrowing and lending of library materials through Interlibrary loan or other means.
• May hire, train and supervise student staff.
• Performs related responsibilities as required.

 

A. Public Service

 

• Serves as a primary information source for users at the point of entry setting the tone for the user experience at the Robert W. Woodruff Library.
• Provides information on campus services, library collections, services, departments, events, exhibitions. Directs users to appropriate resources and offers wayfinding directions.
• Interacts with library users and campus visitors in a professional and courteous manner; maintains supportive relationships with faculty, staff and students promoting Emory Libraries by fostering goodwill and understanding.
• Assists with access management, administering the visitor registration process, troubleshoots Emory card access issues and communicates library access policies to users.
• Provides basic circulation assistance, including checkouts, returns, renewals, hold requests, interlibrary Loan pickups/returns, account information, and item information.
• Assists patrons with the use of the library web and other discovery tools and refers patrons to the library Service Desk as appropriate.
• Assists patrons with the use of all public equipment, including computer workstations, library laptops and tablets, BizHubs, black & white printers, microform readers, self-checkout machines, EmoryCard deposit machines, and scanners.
• Responds appropriately to library user/staff inquiries, communicating feedback and concerns to the Operations Manager, Sr. and recommends ways to enhance current operations.
• Engages in professional development to ensure continued growth to meet the needs of Emory community users.

 

B. Support of Operations and Access

 

• Operations & Access Specialist maintains a conducive environment for learning and studying ensuring safe and secure spaces in compliance with library policies and ensures 24/5 access for library users.
• The Operations & Access Specialist may provide support as needed for after-hour and/or weekend library events and projects.
• Reports maintenance and custodial issues to ensure swift resolution following identification, including placing service calls for elevators and compact shelving issues.
• Serves as an information conduit for University Police or Emergency Medical Services following facility alarms, medical emergencies, and/or library policy compliance issues.
• Manages the Woodruff Library Lost and Found service.

 

C. Administrative Support

 

• Participates in data collection for assessment initiatives to identify trends relating to access and space utilization.
• Maintains accurate records for building keys, equipment, and lost and found items.

 

D. Student Employee Responsibilities

 

• Coaches and mentors student employees scheduled to staff the Entrance Service Desk, providing guidance and redirection to support high-quality customer service standards.
• Collaborates with the Library Service Desk Coordinator in the areas of orientation, training, scheduling, and evaluation of student employees.

 

Library Required Qualifications

 

These qualifications are required by the library in addition to the minimum required qualifications of the University listed above.

 

• Commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student population.
• Ability to build and sustain effective interpersonal relationships with Emory University staff, faculty and students, and campus visitors.
• Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork among others.
• Capacity to thrive in an ambiguous, future-oriented environment of a major research institution and to respond effectively to changing needs, priorities, and schedules.
• Demonstrated analytical skills, creative and innovative problem-solving skills, and a strong commitment to service excellence.
• Ability to work independently and to be proactive, flexible, and collaborative.
• Demonstrated technical proficiency and capabilities with library-relevant information technology applications.
• Working knowledge of standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, or other productivity software.

 

PREFERRED QUALIFICATIONS:    

• CPR Certification or ability to obtain within a year of hire

MINIMUM QUALIFICATIONS:

 

• Bachelor's degree in a related field and two years of related work experience, OR equivalent combination of experience, education, and training.
• Positions in this classification may require computer skills, proficiency in a foreign language or other special skills.

 

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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