Online Student Success Coach

Department
FHSU Online Student Success

Job Posting Title
Online Student Success Coach

Job Description

Under the direction of the Assistant Director of FHSU Online – Student Success, this position is responsible for the proactive outreach process to online students. Engaging online students from the point of admission and beyond, the Online Student Success Coach will complement retention initiatives by answering questions and concerns, setting expectations, promoting tools and services, and building relationships to help foster student success.

This position requires excellent customer service, problem solving, and relationship building.

Minimum Qualifications: Qualified candidates should have a bachelor’s degree with one year of experience in higher education.

Preferred Qualifications:

• Experience working with fully online, non-traditional, and military-connected student populations.
• Effective written and interpersonal communication skills.
• Proficient in office technology applications (i.e., Microsoft Office) as demonstrated by the application documents.
• Organized, self-motivated, and pays attention to detail.
• Bilingual in Spanish/English.

Responsibilities:

Execute newly admitted online student communication plan (next steps, expectations, promote tools and services, etc.). Assist the Assistant Director of FHSU Online – Student Success in online student retention initiatives such as Online Student Orientation, interim grade check-ins, and assessing and fulfilling online student needs. Use CRM and other technologies to maintain student records and log communications. Assist in the coordination of National Online Learning Day and National Distance Learning Week. Assist with online student events as needed. Additional duties as assigned.

Appointment Date: January 2024

Application Deadline: January 1, 2024. Review of the applications will begin immediately following the priority deadline and continue until the position is filled.

Application Process: To apply for this position, please visit https://fhsu.wd1.myworkdayjobs.com/CAREERS . Only electronic applications submitted through the webpage will be accepted.

Required Application Documents: Applicants should submit a cover letter, resume, and contact information for three professional references.

Applicant documents should be submitted in one PDF.

If you have questions regarding the position, please contact:

Name: Nikki Heitmann

Email: [email protected]  

Phone: 785-628-4005

Benefits: Competitive benefits package http://www.fhsu.edu/humanresourceoffice/Prospective-Employees/

About the Department: FHSU Online & Military-Connected Student Services’ mission is to provide unmatched service to prospective and continuing online and military-connected students through personalized activities to ensure positive experiences and academic, personal, and professional student success.

Community of Hays

FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home.

Notice of Non-discrimination – Fort Hays State University is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, national origin, color, age, marital status, sexual orientation, genetic information, disability or veteran status.

Background Check: Final candidate will have consented to and successfully completed a criminal background check.

Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or www.kpers.org for further information on how this might affect you.